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Newbie
Posts: 11
Registered: ‎08-25-2016

Video s don't always play

Down loaded some moves, not sure of the format but some don't play, just a frozen screen and sound. This includes some GoPro movies. When I try and move them to Different apps like VLC they don't copy over. Do you have any idea. 

Thanks 

Mike

SanDisk Guru
Posts: 3,989
Registered: ‎07-18-2007

Re: Video s don't always play

knowing the format and codecs will be helpful if you can provide that info. 

 

as far as moving the file to vlc, that requires copying the video to the internal memory of your iOS device. how much free space do you have on your iOS device. 

 

If you can upload one of the trouble files to dropbox or something like that you can PM me with a link to the file and I will take a look and see if I can find the issue with the file. 

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: Video s don't always play

Hi,

just tried it in my iPhone 6 and it played all the movies just not on my iPad, both up to date. 

SanDisk Guru
Posts: 3,989
Registered: ‎07-18-2007

Re: Video s don't always play

Can you provide the file type and codec used in the video? If not if you can provide one of the files it would be very helpful. 

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: Video s don't always play

Hi, Most of them are MP4 I think. My old sandisc ixpand sync works fine. 

I also tried to download a film, save to IPad, it downloaded but it never went into the iPad folder or other apps, just can't find it. It's taken 2 gb of memory. 😩😡

SanDisk Guru
Posts: 3,989
Registered: ‎07-18-2007

Re: Video s don't always play

[ Edited ]

are you using the new iXpand USB 3.0 or the original iXpand?

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: Video s don't always play

I have both. It's the new one that isn't playing movies. 

SanDisk Guru
Posts: 16,012
Registered: ‎04-17-2008

Re: Video s don't always play


Mikehall wrote:

I have both. It's the new one that isn't playing movies. 


 

I think what drlucky was asking is which one are you having the problem with. Smiley Wink

SanDisk Guru
Posts: 3,989
Registered: ‎07-18-2007

Re: Video s don't always play

if you have the iXpand USB 3.0 there was an update yesterday 4.2.1 for iXpand Drive which resolves some video playback issues. 

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: Video s don't always play

How do I Update 4.2.1 I can't find it.