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SanDisk Guru
Posts: 4,197
Registered: ‎07-18-2007

Re: Stuck at "preparing to sync"

[ Edited ]

you need to do the search from the main screen of the iXpand sync app. Where you see the + sign at the bottom. and yes you will need a default email set up on the phone to email the logs out. 

Newbie
Posts: 7
Registered: ‎09-11-2017

Re: Stuck at "preparing to sync"

I finally got it .  Thank you!

i have submitted a ticket to the tech support group. Thanks!