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Newbie
Posts: 1
Registered: ‎07-18-2018

SanDisk iXpand App keeps crashing when i open videos

Hi! I currently bought my iexpand mini 32gb and i am having issues. Whenever i play any type of videos, the SanDisk iXpand drive app (5.0.2) keeps on crashing! I already tried deleting and reinstalling the iexpand app in my iphone 5s (ios 9.3.3), in my ipad mini (ios9.3.5) and i tried it in my iphone 8plus (ios 11.3.1) but the same thing still happens! The app opens properly, but when i try to play any type of videos or movies, the app just crashes. Does anybody have the same issue? Please help. Any advice would be appreciated! 

SanDisk Guru
Posts: 4,417
Registered: ‎07-18-2007

Re: SanDisk iXpand App keeps crashing when i open videos

5.0.3 is out now. I would recommend updating and see if the same issue occurs. If so what is the video file type and codec?