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Newbie
Posts: 6
Registered: ‎06-21-2018

Problem with latest update

Hi! I’m experiencing a bad problem with the latest update of the ixpand drive app. All my videos appear as a string of random letters and numbers instead of the title. This makes the all basically unusable for me. Any suggestion? I love my ixpand drive but this is making it impossible for me to use it!
Newbie
Posts: 2
Registered: ‎06-22-2018

Re: Problem with latest update

exactly!! I have the same problem after i have updated the new version!!

Totally unusable now!!!!

SanDisk Guru
Posts: 4,403
Registered: ‎07-18-2007

Re: Problem with latest update

What videos are you referring to? Videos transferred from the iOS device to the iXpand? If so it seems in the latest version the app is renaming the files for some reason. 

Newbie
Posts: 6
Registered: ‎06-21-2018

Re: Problem with latest update

No I’m transferring from the Ixpand to the ios. It’s normal video files... files that it handled totally easily up to the last update. To be precise the update before this had another problem: the videos would not turn in landscape. Yesterday I updated the app and the video are now turning in landscape but the name is gibberish after transfer to the iphone. Anyone has any idea?
SanDisk Guru
Posts: 4,403
Registered: ‎07-18-2007

Re: Problem with latest update

[ Edited ]

by normal video do you mean that is was shot on the iphone? If not what type of file is it and what is the source of the video?

 

I suspect the same file rename issue occurs when transferring from iOS device to iXpand or from iXpand to iOS device. 

Newbie
Posts: 6
Registered: ‎06-21-2018

Re: Problem with latest update

Videos that two days ago the app view correctly... mainly mkv or avi. Nothing shot with the iphone. I’ve contacted Sandisk and I’m waiting for their answer... hopefully they’ll realize they need to fix this bug
SanDisk Guru
Posts: 4,403
Registered: ‎07-18-2007

Re: Problem with latest update

it seems that avi and mkv are no longer supported in the iXpand drive app. they released a video playback app called topreel. you should get a coupon code to get it for free when you try to play one of those videos. 

 

the renaming of the file seems to only happen when you copy or transfer the file using the ixpand drive app. i tested and it happens to me when i transfer a file to or from the ixpand. I opened a ticket with their support as well. 

Newbie
Posts: 6
Registered: ‎06-21-2018

Re: Problem with latest update

Yes I downloaded top reel but I’m frankly perplexed... am I missing something here or top reel only works if the ixpand drive is connected to the phone? Can it be used to see files that have been copyied in the app?
Newbie
Posts: 2
Registered: ‎06-22-2018

Re: Problem with latest update

all my photos and video's name became a string of random letters and numbers instead of the title!!

SanDisk Guru
Posts: 4,403
Registered: ‎07-18-2007

Re: Problem with latest update


@Belanna84 wrote:
Yes I downloaded top reel but I’m frankly perplexed... am I missing something here or top reel only works if the ixpand drive is connected to the phone? Can it be used to see files that have been copyied in the app?

topreel can only see them if they are on the ixpand.