12-01-2017 09:53 AM
I have a new iphone X and just bought an Ixpand 32 gig. When connected the I get a message right away that states" I xpand drive would like to communicate with the ixpand flash drive.Ignore or allow." Allow immediately gets an error " failed to connect to ixpand drive, please remove and reattach. I have also deleted and reinstalled app. rebooted phone. Cant get it to work.
As a test, this drive will then plug right into my iphone 6 and work immediately.
Seems like an update glitch?
12-01-2017 10:39 AM
do you have the iXpand USB 2.0 or the iXpand USB 3.0?
iXpand USB 3.0
iXpand USB 2.0
Also has the iPhone X been reset? If so there is a bug in the current release of iOS that causes no storage devices to be detected after the iOS device has been reset. From what I have read this issue is resolved in the iOS 11.2 beta.
01-13-2018 07:30 AM
I have the USB 3.0 version and it doesnt work with the iphone X.
Works with my iPad as the other user pointed out.
I also have the latest version of iXpand. Still not working.
Sandisk: Just plug the usbstick to an iPhone X and you will see the error when you try to copy photos to the iXpand usb stick.
01-16-2018 10:48 AM
it is a hardware issue and cannot be fixed via a software update. the screen shot you posted clearly states to fill in the replacement request form. follow the link and request a replacement.