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Newbie
Posts: 1
Registered: ‎12-01-2017

Ixpand not working with a new iphone X.

I have a new iphone X and just bought an Ixpand 32 gig.  When connected the I get a message right away that states" I xpand drive would like to communicate with the ixpand flash drive.Ignore or allow."  Allow immediately gets an error " failed to connect to ixpand drive, please remove and reattach.  I have also deleted and reinstalled app.  rebooted phone.  Cant get it to work.

As a test, this drive will then plug right into my iphone 6 and work immediately.

Seems like an update glitch?

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SanDisk Guru
Posts: 4,237
Registered: ‎07-18-2007

Re: Ixpand not working with a new iphone X.

do you have the iXpand USB 2.0 or the iXpand USB 3.0?

 

iXpand USB 3.0
https://kb.sandisk.com/app/answers/detail/a_id/18644/ 

 

iXpand USB 2.0

https://kb.sandisk.com/app/answers/detail/a_id/16286/ 

 

Also has the iPhone X been reset? If so there is a bug in the current release of iOS that causes no storage devices to be detected after the iOS device has been reset. From what I have read this issue is resolved in the iOS 11.2 beta. 

Newbie
Posts: 2
Registered: ‎12-02-2017

Re: Ixpand not working with a new iphone X.

Same , nor working with iphone x but work with ipad + iphone 7 ...
Need fixed