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Newbie
Posts: 1
Registered: ‎05-09-2018

Invalid Password message iXpand

Although the password I am using is correct and opens the secure access vault when plugged in to my MacBook, I receive an Invalid password message when trying to open the vault on my IPhone 8 and Ipad. The password is definately correct, but the mobile devices won't accept it. I have deleted and reinstalled the iXpand app on both but still wont work. Anyone else have this issue?

SanDisk Guru
Posts: 4,370
Registered: ‎07-18-2007

Re: Invalid Password message iXpand

have you tried enabeling the touch ID to unlock the vault? do you see the same issue?

 

also is your password using any special or double byte characters?