Failed to connect to iXpand Drive iPhone 7 and iPad Air 1,iOS 11

Mobile Accessories SanDisk iXpand™
2

Have you reset the iPhone 7?  There are two know issues with iOS 11. These are not isolated to the iXpand product and affect all devices from all manufacturers in this product class. We have opened a ticket with Apple regarding both if these issues. 

  1. In iOS 11 it may take up to 30 seconds for the iXpand to be recognized by the iOS 11 device. this issue is somewhat intermittent in nature but may occur up to 50% of connections. The work around is to wait 30 seconds after connecting the iXPand Drive to an iOS 11 device. 

  2. Drives will not be detected are after an iOS 11 device has been reset. the work around for this issue is do not reset the iOS 11 device after updating to iOS 11. 

If you have reset the iPhone 7 and are now facing this issue you may need to downgrade to iOS 10.3.3 test the iXpand device to ensure it is working then perform the upgrade to iOS 11 again and ensure the iOS device is not reset after upgrading to iOS 11. 

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