03-12-2017 08:42 PM
When I go to 'Copy Photos From Phone' and select files, I only see a few photos to select from that are on the iPhone. About 15 show up and I can copy them over, but as I scroll down to select more it's just black screen and then some more pics show up sporadically. I can't see all my photos. Tried this on iPad Air 2 also, same problem.
Any help is appreciated. Thanks.
USB 3.0, 128 GB iXpand, iPhone 6s iOs 10.2.1
03-13-2017 01:08 PM - edited 03-13-2017 01:25 PM
try tapping the black area under the dates and see if the pictures appear. I see the same thing when i choose copy files from iphone and when I tap the screen the pictures show up. It did not used to be this way until the last update that went out. I have reported the issue to sandisk support so hopefully it will be fixed soon.
03-14-2017 08:11 PM
Thanks for the tip. Clicking on the black areas or the dates makes some photos show up, but it's only about 9 or so at a time. And then when you scroll down some more, those photos dissapear and you have to press to see more. Frustrating to say the least. Glitchy and not a good user experience.
Do you suggest I stick around for the next update or return this product?
03-15-2017 07:56 AM
It just started happening after the latest update and should be an easy fix so it will likely be fixed in the next update. I would stick it out but honestly that is up to you.
06-08-2018 08:37 AM
Update! So, I stuck it out. Set the ixpand product aside for over a year and this week I noticed there was an update to the ixpand app. I updated the app, plugged the ixpand drive into my phone (same phone I had issues with last year) and I believe the product is working as intended! I am able to see all photos/vids on my iphone and transfer them to the ixpand.
Back when I was having problems, I figured it was a compatibility issue with either ios and/or the ixpand app.
I still do not have 100% confidence in this product and I will back up everything, especially after seeing all the posts here regarding lost data!
Good luck to all.