10-31-2017 04:34 AM
Since the latest update to version 4.4.4 of the Sandisk ixpand drive, it refuse to backup/copy my foto's from my iphone 8.
Before the update it worked fine!
It stil work fine with my ipad air 2 and ipad mini 2 but not with iPhone 8
do we get a better update?
I don't think a replacment solfes the problem
10-31-2017 08:18 AM - edited 10-31-2017 08:27 AM
This message will be shown for devices that have a potential compatibility issue with the iPhone 8. If you have received this message your iXpand drive will need to be replaced to ensure full compatibility with the iPhone 8. Please fill in the form in the link to request a replacement.
10-31-2017 09:34 AM
I have a similar problem with iPhone 8 plus I bought Ixpand usb 3.0 64gb and but not right through your website but from our largest electronics seller in our country Czech republic "Alza.cz" and i fill the form for the replacement yesterday.
And does it mean a replacement for the ixpand usb product that i bought or the replacement for the ixpand drive application?
10-31-2017 02:12 PM
Thx for your answer.
Unfortually its impossible to attach the images/foto’s to to requestform. It stucks into the app and i can not select any picture. Is it possible to select the requestform directly om the website?
10-31-2017 03:04 PM
The iXpand Drive itself will need to be replaced. Please use the form to request a replacement.
You can create an RMA from a cumputer using the link below. If they does not work create the request without pictures and let the support team know you were not able to attach pictures.
10-31-2017 03:18 PM
@slotmonsta thx, your link worked fine.
I completed the form with requested images.
I still do think the problem is not the flash drive but the problem is the app ver. 4.4.4 because in ver 4.4.3 it worked fine.