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Newbie
Posts: 2
Registered: ‎06-21-2016

Re: iXpand not detected after ioS 9.3.1 update

iOS 9.3.2

App 1.6.10

FW 4.4.8

 

Still not working Smiley Mad

should i give it for replacement??

SanDisk Guru
Posts: 4,123
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

[ Edited ]

 


hasnatqadri wrote:

iOS 9.3.2

App 1.6.10

FW 4.4.8

 

Still not working Smiley Mad

should i give it for replacement??


 

 

yes you have the latest app and FW. if it is not detected under iOS 9.3.2 please contact sandisk support for a replacement. 

 

Also you ahve the iXpand USB 2.0 drive. For future questions please post in the iXpand USB 2 board. 

Newbie
Posts: 1
Registered: ‎07-03-2016

Re: iXpand not detected after ioS 9.3.1 update

[ Edited ]

Just bougth the iXpand 3.0 have the correct APP 3.1.3 and have the iOS 9.3.2 not working.... Only bought it to use it on the summer holiday, so its kind of wasted.... Any way to make it work?

 

Newbie
Posts: 2
Registered: ‎07-09-2016

Re: iXpand not detected after ioS 9.3.1 update

Welcome to the club. Just bought mine yesterday and loaded a bunch of pics and now today my phone nor iPad no longer recognize my ixpand and yes I have latest software update!

Newbie
Posts: 1
Registered: ‎08-04-2016

Re: iXpand not detected after ioS 9.3.1 update

I'm runnning recently updated  9.3.3..  Back to the drawing board..  the  drive is recognised by the PC but  the  update program tells me it's not there."iXpand drive not detected, please plug in the drive to your usb"

SanDisk Guru
Posts: 4,123
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

there are two different versions of the iXpand drive and FW update tool. Make sure you are using the correct tool for the product you have. If the drive is still not detected contact sandisk support for a warranty claim. 

 

iXpand USB 3.0 update tool

http://kb.sandisk.com/app/answers/detail/a_id/19654/ 

 

iXpand USB 2.0 update tool

http://kb.sandisk.com/app/answers/detail/a_id/17496/

Newbie
Posts: 1
Registered: ‎09-29-2016

Re: iXpand not detected after ioS 9.3.1 update

My iPhone 5s is running on OS 9.3.5 and the phone will not recognize my iXpand 128G drive. I've reinstalled the firmware and reloaded the Sandisk app from the App Store. Nothing works. Lenghty communication with the Sandisk help desk has produced no resolution.

 

Any ideas out there?

SanDisk Guru
Posts: 4,123
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

this is the iXpand USB 3.0 board. Do you have an iXpand UBS 2 or iXpand USB 3? 

 

iXpand USB 3.0

http://kb.sandisk.com/app/answers/detail/a_id/18644/ 

 

iXpand USB 2.0
http://kb.sandisk.com/app/answers/detail/a_id/16286/

 

If you have the 2.0 and you are running FW 4.4.9 (the latest release) it should work with iOS 9.3.5. Was the drive working priviously? Does it work on other iOS devices?

 

If it worked previously and if it is not working on other iOS devices it seems like it may be defective and would need to be replaced. If that is the case contact sandisk support and ask about warranty replacement. 

Newbie
Posts: 1
Registered: ‎11-17-2016

Re: iXpand not detected after ioS 9.3.1 update

It does not work with ioS 10

SanDisk Guru
Posts: 4,123
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

it does work with iOS 10. 

 

There is a kb on the sandisk support site that says after upgrading to iOS10 the drive may not be recognized. power cycling the phone should resolve the issue. 

 

try power cycling your phone and see if the iXpand will then be detected.