05-09-2016 11:25 AM - edited 05-16-2016 11:25 AM
We have received reports from some customers that the iXpand Sync/iXpand Drive App is not detecting the iXpand Flash Drive when plugged into an iPhone or iPad. After troubleshooting this issue, our internal testing shows that the issue is a result of a bug in iOS 9.3.1 and that the issue does not occur in devices running iOS 9.3.2 beta or earlier versions of iOS. As an iOS app developer, we have reported the issue and we expect the official release of iOS 9.3.2 to resolve the issue fully. We thank you for your patience and please contact SanDisk Customer Care with any questions.
Apple has officially released iOS 9.3.2. To resolve this issue please use the standard iOS update process and update your iOS device to iOS 9.2.3
05-13-2016 08:39 AM - edited 05-13-2016 08:40 AM
The iOS 9.3.2 beta 4 is public now. For anyone experiencing this issue and you are comfortable updating to a beta you can enroll and get the iOS 9.3.2 beta 4 at the link below. You will need to sign in with your apple ID and follow the instructions to update to the beta.
05-15-2016 03:58 PM
If anyone is becoming irritated with SanDisk about this issue, please remember that it's really not their fault. It's Apple's.
I have iPad/iPhone flash drives from a variety of companies, including SanDisk, Lexar, Leef, and others. All of them are affected by this iOS bug. None of them work.
When I went to the Genius Bar at my local Apple Store to try to get this cleared up, they had no better solution than "Wait for iOS 9.3.2."
05-17-2016 03:12 PM
Make sure you have the correct app.
If you have the iXpand USB 3.0 (this one) the app you need is called iXpand Drive. Latest version is 3.1.0
If you have the original iXpand (this one) The app you will need is iXpand Sync latest version 1.6.9. If this is the first time you are using it you may also need a FW update which can be done using a PC with the following FW update tool. http://kb.sandisk.com/app/answers/detail/a_id/1749
If you are using the correct app and have the correct FW (for the original iXpand) start a new thread and post some screen shots so we can look into what may be causing the issue in your environment.
05-21-2016 05:30 PM
Help! I have ios 9.3.2 on my iPhone 5S and it doesn't detect the ixpand. When I click the firmware update tool link on the SanDisk website on my laptop (wth the ixpand plugged into a USB port and fully detected on my laptop) it says "xpand drive not detected". Ugh!
05-23-2016 08:39 AM
the FW update tool on the sandisk site is for the iXpand USB 2.0 product. It has a picture of the product in the tool. This is not for the iXpand USB 3.0 product. If you ahve iXpand USB 3.0 SDIX30-XXX there is no FW tool for the product.
There are also two apps. iXpand Sync is used with the iXpand USB 2.0 and iXpand drive is for the iXpand USB 3.0. Make sure you are using the correct app and if so start another thread so we can get more info and troubleshoot.
05-31-2016 09:42 AM
if you have the iXpand USB 2.0 drive make sure you have the iOS 9 FW update.
if you have the iXpand USB 3.0 make sure you are using the correct app iXpand Drive.
If you have confirmed both please start a new thread and provide screen shots and all your iOS device information i.e. make, model found inside settings > general > about of you iOS device so we can try to find what may be causing the issue you are facing.