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nk1
Newbie
Posts: 1
Registered: ‎12-29-2017

iXpand drive dead

I purchased the 128GB model from Amazon on aug 29, 2017. My iXpand drive was working just fine yesterday. Today, I tried to plug it into my iPhone, and the phone cannot detect the iXpand drive. I tried to plug it into my Mac's USB port, and it doesn't detect it either. Plus, the iXpand Drive heats up significantly on my Mac after being plugged in for only 20 seconds, and data isn't even being transferred between the stick and the Mac. 

 

My iXpand drive has all videos and I have some personal pictures on the SanDisk SecureAcess Vault that came with the iXpand drive. How can i recover all of my data? I would hate to lose my files as they are significantly important to me.

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SanDisk Guru
Posts: 4,273
Registered: ‎07-18-2007

Re: iXpand drive dead

if it is not detected by the computer or an iOS device you would need to send it to a company that provides data recovery services.