11-18-2017 09:05 AM
did you perform a reset (wiping all contents etc) on the phone? if yes it may be a similar problem to ios 11.1.1 whereby if the iphone/ipad has been reset, the ixpand cannot connect (but can be detected, e.g. you will get a prompt to install the sandisk app when plugging the ixpand
11-19-2017 01:50 PM
I am also on iPhone X on 11.1.2, I can view the files on my drive. However, I am not able to setup automatic backup for photos and contacts. Sad thing is I am in the UAE so filling the form as well won't help me. Will there be an update anytime soon to have compatability for iPhone X? Error attached.
11-20-2017 07:59 AM
If you are seeing the message in the post above it is a hardware incompatibility issue and the iXpand will need to be replaced. If there is no form available for the region you live please contact SanDisk support directly to get a warranty replacement.