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Administrator
Posts: 552
Registered: ‎07-20-2007

Re: iPhone X with 11.1.2

@hgst

 

The support team said your RMA was approved about a half hour ago. Please check your email for return instructions. 

 

Regards,

slotmonsta

Newbie
Posts: 10
Registered: ‎10-22-2017

Re: iPhone X with 11.1.2

Thank you, got the email 🙏🏻

Newbie
Posts: 10
Registered: ‎10-22-2017

Re: iPhone X with 11.1.2

[ Edited ]

hi, my returned item reached HK on Monday Jan 22nd  (received by HK RMA office) but until now the status still shows "Pending Return"

Do you think you can help me check on it? Thanks

my RMA number is [Removed due to privacy policy]

Administrator
Posts: 552
Registered: ‎07-20-2007

Re: iPhone X with 11.1.2

The standard time for processing is 7 to 10 business days after receiving the product. I have sent your request to the RMA team to see if they can expedite the return. 

Newbie
Posts: 1
Registered: ‎02-03-2018

Re: iPhone X with 11.1.2

Hi!
Both me and my mom are facing the same problem with our iXpand2 128gb and iPhone 8 / 7 plus.
I tried to fill a format, to get a new one, but it says it need a receipt, which I don't have for mine since I bought it back in 2015. I only have the receipt for my moms purchase. Does this mean I can't get a new one? I know which month and year I bought mine. Me and my mom bought it from the same store.

We live in Sweden, so our country is supported.

Highlighted
SanDisk Guru
Posts: 4,370
Registered: ‎07-18-2007

Re: iPhone X with 11.1.2

i would recommend contacting sandisk support directly with this question. 

Newbie
Posts: 10
Registered: ‎10-22-2017

Re: iPhone X with 11.1.2

unbeliveable! I just received my RMA back from Hong Kong today and they sent me a Type 3 card and giving the same error!!!

SanDisk Guru
Posts: 4,370
Registered: ‎07-18-2007

Re: iPhone X with 11.1.2

can you check and see if an app update is available? if so update the app and recheck the card type. 

Newbie
Posts: 10
Registered: ‎10-22-2017

Re: iPhone X with 11.1.2

ah ok, i plugged it in this morning and it asked me to update (yesterday it didnt)

works after the update

 

thank you very much

Newbie
Posts: 4
Registered: ‎03-05-2018

Re: iPhone X with 11.1.2

[ Edited ]

Could you please tell me how I can fix it?

I get the error with iphone X version 11.2.5 and iXpand 128GB version 4.6 Smiley Sad
Thanks a lot.