11-30-2017 05:33 AM
Fix available for Iphone X and iOS 11.1.2:
To All... I was having the same problem using a 256GB iXpand USB 3.0 Drive. I bought it a week ago. It worked with my Ipad Pro but did not work with my Iphone X (both using iOS 11.1.2). The ipad pro could transfer files from both the drive and the ipad. My Iphone X would recognize the drive and would read files from the drive but I'd get the same error everyone else was getting when I tried to transfer files from the phone to the drive. I had the following setup: App version 4.4.6. iXpand Drive SDK v107_223. Drive Firmware ver 126.96.36.199. File System exFat. The card type is 3.
Sandisk pushed an update to the App on Tuesday on the Apple App Store. After the update, I now have App version 4.5. iXpand Drive SDK v107_223. Drive firmware version 188.8.131.52. File system exFat. Card Type 3. After the update the drive works fine with my iPhone X (was able to transfer files from the iPhone X to the card and I can use it directly with the camera), Ipad Pro, and my PC.
Note, it still is card type 3. I do believe it is a firmware problem since it now works for me. Give the update a try before you send back your drives via RMA.
12-03-2017 09:52 AM
By any chance you know the difference between type 2 and 3 cards? Is type 3 supposed to be faster? If Sandisk has fixed it through software and firmware like creese mentinoned, then I'd love to get the type 3 card version instead for better performance.
For the record, the iXpand Updater provided by Sandisk isn't showing any new firmware version even though it seems like creese has a newer version 184.108.40.206.
12-03-2017 10:09 AM
That's great to know. I'm still trying to find out the difference between type 2 and 3 cards, but for some reason I still couldn't find any information on type 3 card.
12-31-2017 03:45 AM
If we buy a new sanDisk 256 will it be compatable with iPhone x spially uploading (copying) photos from the iphone x to SanDisk.
How do we know it is compatable i.e. (copying) photos from the iphone x to SanDisk?
What is the version No. of the above??
01-10-2018 06:35 PM
okay i tried submitting the RMA today from the iPhone - where it asked you to upload the proof of purchase, hello, I cant access my iPhone....lol
Anyway I did it by using my PC
Now it replied me asking for my Phone number which I already filled out on the RMA form
Nevermind, I replied that email and guess what? It says Receipient Mailbox is Full. Please try again later....LOL
01-11-2018 08:11 AM
I tried looking up your support request however the email you used to register here is not in the support system. If you can PM me the email address used when you created the replacement request I will have the support team look into your request and get a replacement processed as soon as possible.
01-11-2018 09:03 AM - last edited on 01-11-2018 09:50 AM by slotmonsta
ONLINE RMA SUBMISSION [Removed]
thank you very much
dunno why they still asking for my phone number. I already put that in the form