I believe it’s a firmware issue with the iXpand drive, because I have one that works perfectly fine on both iPhone X and 8 Plus running the latest iOS 11.1.2. The working iXpand drive came with firmware version 2.60.115.88, while the other two that didn’t work came with version 2.60.103.88.
This is not a problem with the FW version. It is a hardware issue related to the card that is used in the product. Type 3 cards are affected by the issue and the devices that use these cards will need to be replaced. Please contact SanDisk Support for a warranty replacement.
You will need to get the replacement from sandisk RMA. Fill out the RMA form and follow the return instrucitons there. they will replace it with a version that will work with the iPhone X
Fair game to customer services team. If you provide all the necessary documentation, your RMA is complete in less than a week. They are really responsive and supportive.
To All… I was having the same problem using a 256GB iXpand USB 3.0 Drive. I bought it a week ago. It worked with my Ipad Pro but did not work with my Iphone X (both using iOS 11.1.2). The ipad pro could transfer files from both the drive and the ipad. My Iphone X would recognize the drive and would read files from the drive but I’d get the same error everyone else was getting when I tried to transfer files from the phone to the drive. I had the following setup: App version 4.4.6. iXpand Drive SDK v107_223. Drive Firmware ver 2.60.103.88. File System exFat. The card type is 3.
Sandisk pushed an update to the App on Tuesday on the Apple App Store. After the update, I now have App version 4.5. iXpand Drive SDK v107_223. Drive firmware version 2.60.132.80. File system exFat. Card Type 3. After the update the drive works fine with my iPhone X (was able to transfer files from the iPhone X to the card and I can use it directly with the camera), Ipad Pro, and my PC.
Note, it still is card type 3. I do believe it is a firmware problem since it now works for me. Give the update a try before you send back your drives via RMA.
This is not a problem with the FW version. It is a hardware issue related to the card that is used in the product. Type 3 cards are affected by the issue and the devices that use these cards will need to be replaced. Please contact SanDisk Support for a warranty replacement.
By any chance you know the difference between type 2 and 3 cards? Is type 3 supposed to be faster? If Sandisk has fixed it through software and firmware like creese mentinoned, then I’d love to get the type 3 card version instead for better performance.
For the record, the iXpand Updater provided by Sandisk isn’t showing any new firmware version even though it seems like creese has a newer version 2.60.132.80.
To All… I was having the same problem using a 256GB iXpand USB 3.0 Drive. I bought it a week ago. It worked with my Ipad Pro but did not work with my Iphone X (both using iOS 11.1.2). The ipad pro could transfer files from both the drive and the ipad. My Iphone X would recognize the drive and would read files from the drive but I’d get the same error everyone else was getting when I tried to transfer files from the phone to the drive. I had the following setup: App version 4.4.6. iXpand Drive SDK v107_223. Drive Firmware ver 2.60.103.88. File System exFat. The card type is 3.
Sandisk pushed an update to the App on Tuesday on the Apple App Store. After the update, I now have App version 4.5. iXpand Drive SDK v107_223. Drive firmware version 2.60.132.80. File system exFat. Card Type 3. After the update the drive works fine with my iPhone X (was able to transfer files from the iPhone X to the card and I can use it directly with the camera), Ipad Pro, and my PC.
Note, it still is card type 3. I do believe it is a firmware problem since it now works for me. Give the update a try before you send back your drives via RMA.
C
That’s great to know. I’m still trying to find out the difference between type 2 and 3 cards, but for some reason I still couldn’t find any information on type 3 card.
I tried looking up your support request however the email you used to register here is not in the support system. If you can PM me the email address used when you created the replacement request I will have the support team look into your request and get a replacement processed as soon as possible.
The standard time for processing is 7 to 10 business days after receiving the product. I have sent your request to the RMA team to see if they can expedite the return.
Hi!
Both me and my mom are facing the same problem with our iXpand2 128gb and iPhone 8 / 7 plus.
I tried to fill a format, to get a new one, but it says it need a receipt, which I don’t have for mine since I bought it back in 2015. I only have the receipt for my moms purchase. Does this mean I can’t get a new one? I know which month and year I bought mine. Me and my mom bought it from the same store.