11-20-2017 12:27 PM
I have a new iphone x and i have the same problem. Fail and reconnect is the message. I got a new one from my store, but it is the same problem. I have ios 11.1.2. I hope sandisk and apple can fix the issue soon..
regards from norway.
11-21-2017 07:37 AM
It is unlikely that the store where you purchased the product will have the new hardware in stock which is required to resolve the issue. We would request that you request an RMA through SanDisk technical support to ensure you receive a replacement that will work with the iPhone X.
11-22-2017 01:44 AM - edited 11-22-2017 02:00 AM
I can confirm that it's a firmware issue and not hardware or iPhone X problem.
In total I had bought 3 iXpand USB 3.0 drives, and one of them works perfectly fine on the iPhone X. At the beginning I bought a 128GB for myself and a 64GB for my busniess partner. The 64GB one didn't work, so I returned it and bought another 128GB since the first 128GB worked. However, to my surprise the second 128GB I received didn't work.
So I connected both drives and check the differences, the first 128GB I received had a firmware version 18.104.22.168, while the second 128GB had version 22.214.171.124. But if you use the Sandisk firmware update tool it will not update the firmware to 126.96.36.199, for some reason the tool will say 188.8.131.52 is up to date. I don't know if I'm lucky to get one drive that came with 115.88 out of the blue, but I hope Sandisk can update their server soon.
Another difference I noticed is the "Card Type", the first 128GB is type 2, while the second is type 3, I thought they were supposed to use the same type of card for an identical product? Anyone knows the difference between type 2 and 3 cards?
For the record, my iPhone X is running the latest iOS 11.1.2.
11-28-2017 09:31 AM
This is not a problem with the FW version. It is a hardware issue related to the card that is used in the product. Type 3 cards are affected by the issue and the devices that use these cards will need to be replaced. Please contact SanDisk Support for a warranty replacement.
11-28-2017 11:49 PM
I have the same problem with iPhone X
iXpand is detected and I was able to copy the stock photos in the iXpand to iPhone X
However when selected to Copy from Phone to iXpand it promts RMA form.
I was told by the customer support to file RMA and send to Hong Kong.
I went straght to the SanDisk store in Taipei and got a replacement, but same problem still occur and it is a Type 3 card.
So if Type 2 card is the key to work with iPhone X.
Is there any way we can findout from the packaging Serial or Model number that the unit is using Type 2 card?
11-29-2017 08:52 AM
You will need to get the replacement from sandisk RMA. Fill out the RMA form and follow the return instrucitons there. they will replace it with a version that will work with the iPhone X
11-29-2017 06:14 PM
Thanks for the reply.
I am looking for a much faster way to replace in store if possible like
the previous comment from xyzxyz when he bought he had Type 2 and Type 3 cards.
I am going on a trip in a week and RMA will take about 2 weeks.
Customer service didnt even provide the Hong Kong RMA contact number and name.
Still waiting for the response for over a week!
So if there is a way to find out if the unit in Retail store is a Type 2 or Type 3 I can go get it replaced there.
Quick 10min drive.