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Newbie
Posts: 2
Registered: ‎11-18-2017

iPhone X with 11.1.2

Just bought ixpand today. It doesn’t detect iPhone X. Is it suppose to be supported?
Newbie
Posts: 3
Registered: ‎11-18-2017

Re: iPhone X with 11.1.2

did you perform a reset (wiping all contents etc) on the phone? if yes it may be a similar problem to ios 11.1.1 whereby if the iphone/ipad has been reset, the ixpand cannot connect (but can be detected, e.g. you will get a prompt to install the sandisk app when plugging the ixpand

Newbie
Posts: 10
Registered: ‎11-19-2017

Re: iPhone X with 11.1.2

I am also on iPhone X on 11.1.2, I can view the files on my drive. However, I am not able to setup automatic backup for photos and contacts. Sad thing is I am in the UAE so filling the form as well won't help me. Will there be an update anytime soon to have compatability for iPhone X? Error attached.

photo5805661346346412982.jpg
Newbie
Posts: 2
Registered: ‎11-18-2017

Re: iPhone X with 11.1.2

I have the exact same message.
Newbie
Posts: 10
Registered: ‎11-19-2017

Re: iPhone X with 11.1.2

I have mailed the support team. Hopefully they have an upgraded firmware ready for the new phones. Kind of sucks to not have the stick working.

Newbie
Posts: 10
Registered: ‎11-19-2017

Re: iPhone X with 11.1.2

Administrator
Posts: 545
Registered: ‎07-20-2007

Re: iPhone X with 11.1.2

If you are seeing the message in the post above it is a hardware incompatibility issue and the iXpand will need to be replaced. If there is no form available for the region you live please contact SanDisk support directly to get a warranty replacement. 

Newbie
Posts: 10
Registered: ‎11-19-2017

Re: iPhone X with 11.1.2

Thanks. Should I email them on any address?
Not sure how exactly to start the RMA process?

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SanDisk Guru
Posts: 4,237
Registered: ‎07-18-2007

Re: iPhone X with 11.1.2

you can open a support request using the link below.

 

https://kb-eu.sandisk.com/app/ask/ 

Newbie
Posts: 10
Registered: ‎11-19-2017

Re: iPhone X with 11.1.2

Cheers. I have submitted a request now.