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Newbie
Posts: 3
Registered: ‎06-20-2018

file names being changed

I am a new user, but tried searching first for the solution.  When I take a photo on my iphone, the file name is something like IMG_1234.JPG.  But when I copy that photo to the iXpand the app changes the file hame to some long gibberish name like 83X27022-C3ED-48E9-D17$L0$001-photo.JPG.  I have turned off automatic backup but that did not correct the issue.  Any help?  Am I overlooking something obvious?   Thanks

 

SanDisk Guru
Posts: 4,403
Registered: ‎07-18-2007

Re: file names being changed

autobackup has to change the file name so it can do incremental backups. any file that was backed up using auto backup you would need to go to each one and manually rename the file.

 

You can you the copy files option to manually select and copy the files from the iOS device to the iXpand and the original file names will be retained. 

Newbie
Posts: 3
Registered: ‎06-20-2018

Re: file names being changed

Hello. Yes I tried that.  I turned off auto backup.  I manually copied the photo using the app.  The file name still gets changed to that long multi character file name on the iXpand drive.   The file on my phone (I did not delete it) kept the original file name.

 

 

SanDisk Guru
Posts: 4,403
Registered: ‎07-18-2007

Re: file names being changed

You are correct. it seems something changed in the latest app. I tested and am now seeing the same thing you are in the latest app but on my other iphone where I have not updated the app the original file name is still used after the copy files option. I have opened a support ticked with their support. maybe we can get an explanation soon. 

Newbie
Posts: 3
Registered: ‎06-28-2018

Re: file names being changed

Hi guys I am also experiencing the same problem. I have the latest version iXpand, iXpand flash 3.0. My iphone se is running on iOS 11.4. I know auto backup always create random files names but now it is doing the same when manually copying photos or videos to the iXpand flash device. This is very frustrating as the files are not in timely order and when backing up from the ixpand device to my computer, which I use as the final backup, is just a mess. I hope SanDisk tech team can see this post and fix the problem. I have seen some other chats suspecting this is not a problem but the new feature future following new verions SanDisk will offer, then the company should publically notify its users. Hope we hear soon from SanDisk. Thanks
Newbie
Posts: 3
Registered: ‎06-20-2018

Re: file names being changed

apparently somebody at SanDisk thought this was a great idea.  Not sure why anyone would think this would help their customers?  I received this today from SanDisk:

 

Thank you for contacting SanDisk® Global Customer Care.
 
I would like to inform you that  In the latest iXpand Drive app release we have changed the functionality of manual file copies. When a file is copied the file name will be changed. We will share your feedback with the product team. We strive to improve our products and functionality and your feedback is extremely valuable. 
 
For any further assistance please refer to the Incident ID: 4648994
 
Thank you for your kind cooperation!
 
Best regards,
Jake K.
SanDisk® Global Customer Care
Newbie
Posts: 3
Registered: ‎06-28-2018

Re: file names being changed

I received the following reply from technical team:

Dear App,

Thank your for contacting SanDisk.

Unfortunatelly, the files were automatically renamed by iXpand Drive App, this is due to default configure.

We are very appreciated your feed back and suggestion, and we will pass them to our technical department, we will try our best to improve the function of the SanDisk iXpand Drive App. And we are devoting to creating a better user experience.

Thank you for supporting SanDisk.
Best regards,
Zhengyang J.
SanDisk® Global Customer Care

I replied and said the response is not helpful as they just re address the problem I already know. All I want to know is if this is a bug/problem they will fix in the next update or it will continue this way. Within a few minutes I got another reply:

Dear App,

Thanks for your reply.

We have escalated your issue to our headquarters, they will try to figure our a solution.

Once the solution comes out, we will let you know immediatelly and SanDisk will make public announcement on website and App updating page.

Thank you.

Best regards,
Zhengyang J.
SanDisk® Global Customer Care

Hopefully they will sort it out soon.
Newbie
Posts: 3
Registered: ‎07-02-2018

Re: file names being changed

Same problem. If htis was deliberate on the part of SanDisk, they have rendered my iXpand drive useless. Too bad, as I depended on this as a way of getting photos off of my iphone. Looking for alternatives, any thoughts?

Highlighted
SanDisk Guru
Posts: 4,403
Registered: ‎07-18-2007

Re: file names being changed

it seems like it was a deliberate change. Open a support ticket with sandisk support and let them know you would like to see this changed back to the previous functionality. 

Newbie
Posts: 3
Registered: ‎07-02-2018

Re: file names being changed

I am looking elsewhere for a solution. I cannot trust them to not mess with my data going forward.