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Newbie
Posts: 1
Registered: ‎07-12-2017

conection Flash drive iXpand with iPhone 6

Iwas wondering if you could help me out with my Sandisk Flash drive ixpand, I used it few months ago with no problem data from my iPhone 6 to the drive. I wish to do the same operation by plugging the drive in to my iPhone. The Sandisk app keep asking “ plug in yr iXpand Flash Drive to get started! (The drive is lighting so there is condition. Any idea ? 

SanDisk Guru
Posts: 16,060
Registered: ‎04-17-2008

Re: conection Flash drive iXpand with iPhone 6

Try plugging in the iXpand drive before opening the app on your phone. You should get a prompt  "iXpand Sync would like to communicate with the SanDisk iXpand Flash Drive  Ignore | Allow". Tap Allow; this will open the app.

 

Remember though, not all data is transferrable, thanks to Apple not allowing access to certain files/formats.

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SanDisk Guru
Posts: 4,160
Registered: ‎07-18-2007

Re: conection Flash drive iXpand with iPhone 6

there are 2 apps. make sure you are using the correct one. Also see the following link for some trouble shooting steps that may help.

 

https://kb.sandisk.com/app/answers/detail/a_id/20098