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Newbie
Posts: 2
Registered: ‎10-21-2016
Accepted Solution

Video not showing after update yesterday, only audio

Hi there,

 

i have some files which where playing well bute after the update from the appstore yesterday there is only the audio track playing. Here are the Media Infosa:

 

Allgemein
Format                                   : AVI
Format/Info                              : Audio Video Interleave
Dateigröße                               : 175 MiB
Dauer                                    : 23 min 26s
Modus der Gesamtbitrate                  : variabel
Gesamte Bitrate                          : 1 044 kb/s
Kodierendes Programm                     : VirtualDubMod 1.5.10.1 (build 2366/release)
verwendete Encoder-Bibliothek            : VirtualDubMod build 2366/release

Video
ID                                       : 0
Format                                   : MPEG-4 Visual
Format-Profil                            : Simple@L3
Format-Einstellungen für BVOP            : 2
Format-Einstellungen für Qpel            : Nein
Format-Einstellungen für GMC             :  Keine warppoints
Format-Einstellungen für Matrix          : Default (H.263)
Codec-ID                                 : XVID
Codec-ID/Hinweis                         : XviD
Dauer                                    : 23 min 26s
Bitrate                                  : 948 kb/s
Breite                                   : 576 Pixel
Höhe                                     : 432 Pixel
Bildseitenverhältnis                     : 4:3
Bildwiederholungsrate                    : 25,000 FPS
ColorSpace                               : YUV
ChromaSubsampling/String                 : 4:2:0
BitDepth/String                          : 8 bits
Scantyp                                  : progressiv
Bits/(Pixel*Frame)                       : 0.152
Stream-Größe                             : 159 MiB (91%)
verwendete Encoder-Bibliothek            : XviD 0.0.09 (UTC 2003-03-25)

Audio
ID                                       : 1
Format                                   : MPEG Audio
Format-Version                           : Version 1
Format-Profil                            : Layer 3
Format_Settings_Mode                     : Joint stereo
Format_Settings_ModeExtension            : MS Stereo
Codec-ID                                 : 55
Codec-ID/Hinweis                         : MP3
Dauer                                    : 23 min 26s
Bitraten-Modus                           : variabel
Bitrate                                  : 83,1 kb/s
nominale Bitrate                         : 128 kb/s
Kanäle                                   : 2 Kanäle
Samplingrate                             : 48,0 kHz
Stream-Größe                             : 13,9 MiB (8%)
Ausrichtung                              : Ausgerichtet an Interleaves
Interleave, Dauer                        : 24  ms (0,60 Video-Frame)
Interleave, Vorlaufsdauer                : 618  ms
verwendete Encoder-Bibliothek            : LAME3.90.
Kodierungseinstellungen                  : -m j -V 0 -q 5 -lowpass 15.3 --abr 128

 

Pleasy fix this problem,

tia

martin

Administrator
Posts: 528
Registered: ‎07-20-2007

Re: Video not showing after update yesterday, only audio

Hello motte76,

 

Welcome to the SanDisk Community and thank you for the report. I sent your post to the SanDisk support team and they were able to reproduce the issue. They have logged the issue and are tracking for a fix in an upcoming release. 

 

Forum Admin

slotmonsta

SanDisk Guru
Posts: 4,116
Registered: ‎07-18-2007

Re: Video not showing after update yesterday, only audio

iXpand Drive 4.2.1 is available now and the issue is fixed. Update your app and you should be good to go. 

Newbie
Posts: 2
Registered: ‎10-21-2016

Re: Video not showing after update yesterday, only audio

Great Work and very fast fix, nice!

Many other companies should follow Your Example of solving problems *thump up

 

greetings