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Newbie
Posts: 4
Registered: ‎12-30-2017

Play music direct from Sandisk

Hello All,

 

I am wondering if there has been an update yet as it is now the end of 2017. Just purchased this Sandisk iXpand for my husband. He has an iPhone SE - we were hoping to playback music with this but it only can play one song at a time without prompting to move to the next song, even if you have a playlist and have it on shuffle. Also, it doesn't appear to finish the song.

 

Has this not been updated since 2016 and is still an issue?? Is there no other way to playback music through the iXpand so that the music continually plays?

 

Any help would be greatly appreciated.

 

Thank you,

HB

SanDisk Guru
Posts: 4,273
Registered: ‎07-18-2007

Re: Play music direct from Sandisk

which ixpand do you have? If you have the first version that is linked below there are no updates for how it handles music. 

 

https://kb.sandisk.com/app/answers/detail/a_id/16286/

 

If you have the version 2 that is linked below it has a new app and has a more robust music player built into the app. 

 

https://kb.sandisk.com/app/answers/detail/a_id/18644/

Newbie
Posts: 4
Registered: ‎12-30-2017

Re: Play music direct from Sandisk

We have the second one you posted that supposedly has the 'new robust' music player but we cannot get it to go from one song to the next. We even created a playlist and it will not progress from one song to the next without your having to actually forward to the next song manually. 

 

What are we doing wrong then?? I appreciate the help. We were all kind of sad when we saw the limitations we are running into.

 

Thanks!

SanDisk Guru
Posts: 4,273
Registered: ‎07-18-2007

Re: Play music direct from Sandisk

i do not have any silimar issue when listening to music. can you explain exactly how you are getting to the music files and playing them? 

 

 

Newbie
Posts: 4
Registered: ‎12-30-2017

Re: Play music direct from Sandisk

We copied the music folders onto the sandisk, then we do the following:

 

* put sandisk in iPhone 

* go to play music in iXpand

* press play on song

* song plays and then stops and nothing further happens

 

We created a playlist on iXpand to fix then

*hit shuffle

*song plays, finishes and nothing further happens

 

*don't hit shuffle, just click play on song in playlist

*song plays, finishes and nothing further happens

 

Couple of things - I read that you need to have music in the same folder but even if I have 4 songs in one folder - it will not progress forward to the next song.

 

So - you seriously are able to play a song and then your iXpand goes ahead and plays the next song without you having to do anything? Maybe we put the music on the sandisk the wrong way? Are you playing the music right from iXpand or are you playing it via itunes, sound cloud or something else? Because that is the other thing, we want to not have to be connected to the internet to play.

 

Again, I appreciate your replies because I would love to think I did buy the right thing and it can do what we want. LOL

SanDisk Guru
Posts: 4,273
Registered: ‎07-18-2007

Re: Play music direct from Sandisk

when you view the music files are you just selecting view files from the menu? If so that is the files view. Once there select the music icon st the top of the list to go into music view. from here you can brows by song, artist, etc. go to the song list for example and play a song and it will continue to the next one after it is finished. 

Highlighted
Newbie
Posts: 4
Registered: ‎12-30-2017

Re: Play music direct from Sandisk

Hi - no we are going into the music icon and selecting the song list from there but it isn't advancing as you say.

 

I hope we didn't get a bad sandisk! OR maybe there is something wrong with the iPhone? It is an iPhone SE. We were able to download the correct app.

 

This is frustrating because it sounds like you can get yours to do what ours isn't. Smiley Sad

 

Thank you for continuing to check in with us.