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Newbie
Posts: 4
Registered: ‎08-25-2016
Accepted Solution

No files

I had connected it to PC and somehow deleted all files from flash. I can connect it to ihone and Ipad but now there less files and PC software does not recognize it. Show information - xpand drive not detected...

please suggestions?

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SanDisk Guru
Posts: 4,116
Registered: ‎07-18-2007

Re: No files

your questions is a little confusing. Are you saying the iXpad is not detected by your computer? What operating system are you using? Have you checked device manager/ disk management for PC or System information for mac? Have you tried it on any other computers? If so do you have the same issue on all computers?

Newbie
Posts: 4
Registered: ‎08-25-2016

Re: No files

PC detect it. But not the firmware udater.

xpand.jpg
Newbie
Posts: 4
Registered: ‎08-25-2016

Re: No files

I use windows 7 operating system

SanDisk Guru
Posts: 4,116
Registered: ‎07-18-2007

Re: No files

you are using the FW upgrade tool for the iXpand USB 2.0. From your app you have the IXpand USB 3.0 so it uses a different Firmware update tool.

 

Here is the iXpand USB 3.0 firmware update tool

 

http://kb.sandisk.com/app/answers/detail/a_id/19654/ 

Newbie
Posts: 4
Registered: ‎08-25-2016

Re: No files

Thanks I get it and already try it - work fine.

Actually is it necessary these files which were located on this flash before I deleted all of them?

SanDisk Guru
Posts: 4,116
Registered: ‎07-18-2007

Re: No files

No they are not needed. If you choose to lock (encrypt) a file you will need the secureaccess software to view that file on a PC but you can get secureaccess at anytime from the sandisk knowledgebase.