08-25-2016 08:57 AM
I had connected it to PC and somehow deleted all files from flash. I can connect it to ihone and Ipad but now there less files and PC software does not recognize it. Show information - xpand drive not detected...
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08-25-2016 09:18 AM
your questions is a little confusing. Are you saying the iXpad is not detected by your computer? What operating system are you using? Have you checked device manager/ disk management for PC or System information for mac? Have you tried it on any other computers? If so do you have the same issue on all computers?
08-25-2016 09:50 AM
you are using the FW upgrade tool for the iXpand USB 2.0. From your app you have the IXpand USB 3.0 so it uses a different Firmware update tool.
Here is the iXpand USB 3.0 firmware update tool
08-25-2016 10:41 AM
No they are not needed. If you choose to lock (encrypt) a file you will need the secureaccess software to view that file on a PC but you can get secureaccess at anytime from the sandisk knowledgebase.