Reply
Newbie
Posts: 11
Registered: ‎08-25-2016

New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

hi

tried to back up my picture roll in auto and manually with no joy just but so many files with years on them but no contents. I've put music and film on from my computer and they work fine. 

Please help. 

Spoiler
Spoiler
😩
Highlighted
SanDisk Guru
Posts: 4,194
Registered: ‎07-18-2007

Re: New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

are the files stored locally on the phone or are they on the cloud?

 

when you open the native camera app and choose Albums, do you see All pictures or Camera roll?

 

When you try to do a manual backup do you get any errors?

 

Can you manually transfer any files using the Clop pictures option?

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

Thanks I'll have look. 

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

It's says all photos,

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

Well it doesn't mater anymore now, the Lightning connector just snapped off 😡😡

SanDisk Guru
Posts: 4,194
Registered: ‎07-18-2007

Re: New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

In that case you can submit a request for a replacement using the link below. 

 

http://kb.sandisk.com/app/rmaform 

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

Thanks, but the link does not work 😕

SanDisk Guru
Posts: 4,194
Registered: ‎07-18-2007

Re: New ixpand flash drive 3.0 not backing up picture roll on my iPhone 6

I think it had an extra space at the end. Try this one

 

http://kb.sandisk.com/app/rmaform