10-25-2017 02:07 PM
I have an IPad Air 1st generation.
I updated to iOS 11.0.3 and reset the devices.
Then I bought an iXpand, didn’t knew about this issue.
When I connect the iXpand, the IPad can see the device, but the app keeps showing the alert for a failed connection.
It seems that we can only wait for an update...disappointing
10-27-2017 11:47 AM
iPhone 8 plus ... operational system iOS 11.0.3
Goes into continous cycle of doing nothing and turning off when you try to do anything. Will not back up photos, the one time it did it created folder and had year folders within ... but all empty.
Does nothing. Beyond frustrated
10-27-2017 02:45 PM - edited 10-27-2017 02:46 PM
The issue you have with iPhone 8/+ is unrelated to other iOS 11 issues mentioned in this thread. To resolve the issue you are experiencing with the iPhone 8/+ please contact SanDisk Technical Support and request a replacement.
10-28-2017 09:50 AM
i am having the same problem too like Ralloh,
I have 2 ixpand disk i purchased recently, about 2 days ago and unfortunately it doesn't back up and crashes all the time. Is this a software update fix or does sandisk will send out a different type of ixpand flash drive that is compatible to iphone 8 and 8 plus?
11-16-2017 08:49 PM
Confirmed, iOS 11 will not connect unless the app and/or iXpand has been used in a previous iOS version? I had installed the Sandisk app under 11 and it would not connect to the iXpand. After installing 11.1.2 it now magically works.
It worked immediately under 10.3.3 on a different phone.
11-18-2017 09:02 AM
I finally registered just to post this!
I recently bought an ixpand mini 64gb for my newly bought iphone 6s.
the phone can detect the device (got a notification to install the sandisk app when I plug in the ixpand), but the app itself cannot connect tot the device. tried all troubleshooting methods including the check for firmware update and the problem is still there.
I googled and was led to this forum, found out that there is an issue with IOS 11.1.1; whereby an iphone that has been reset will have this issue and the only was for it to be fixed is an update from apple themselves.
I tried the device on an iphone 5s running ios 11.1.1 (but has not been reset), and the ixpand worked like a charm.
so IOS 11.1.2 was released just 2 days ago or thereabouts.. I immediately updated my iphone 6s and voila! the ixpand can be detected on the app! thank god i didnt have to wait long for the update (about 2 days after receiving my ixpand mini)
I think sandisk should actually release an official post on the support page or something about this 11.1.1 issue if iphone reset. I only found out about it in this forum.