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Newbie
Posts: 8
Registered: ‎09-20-2017

Ios 11 problems

Hello, from the upgrade from 10.3.3 to 11.0 the ixpand works (with the app already installed).

 

However, if you erase all contents and settings, and then install the app you get an error message to connect.

 

Failed to connect to Iexpand drive.  Please remove and reattach.

 

 

 

Then going back to 10.3.3 the iexpand works fine.

 

Any suggestions or is the app held in the store doesnt work the problem. 

 

Both things happens on an ipad 2017  (5 gen) and an iphone 6. and with two ixpand drives.  Both work on 10.3.3 and on the pc.

 

 

 

Administrator
Posts: 541
Registered: ‎07-20-2007

Re: Ios 11 problems

There are two know issues with iOS 11. These are not isolated to the iXpand product and affect all devices from all manufacturers in this product class. We have opened a ticket with Apple regarding both if these issues. 

 

1. In iOS 11 it may take up to 30 seconds for the iXpand to be recognized by the iOS 11 device. this issue is somewhat intermittent in nature but may occur up to 50% of connections. The work around is to wait 30 seconds after connecting the iXPand Drive to an iOS 11 device. 

 

2. Drives will not be detected are after an iOS 11 device has been reset. the work around for this issue is do not reset the iOS 11 device after updating to iOS 11. 

Newbie
Posts: 8
Registered: ‎09-20-2017

Re: Ios 11 problems

Thank you slotmonsta, I am guessing it be fixed in a future ios update or firmware update on the device?

Administrator
Posts: 541
Registered: ‎07-20-2007

Re: Ios 11 problems

Since these issues affect all devices from all manufacturers it seems to be on the iOS side. We have opened support tickets with Apple and home they will release an update that will resolve the issue soon. 

Newbie
Posts: 8
Registered: ‎09-20-2017

Re: Ios 11 problems

Just a  note this still doesnt work after a reset on ios 11.0.1 and app version 4.3.3

 

Is this still the case for yourselves? and is the ticket still open?

Highlighted
Administrator
Posts: 541
Registered: ‎07-20-2007

Re: Ios 11 problems

[ Edited ]

Yes, the ticket with Apple is still open. At this time we do not have any information when this issue may be fixed. 

Newbie
Posts: 2
Registered: ‎09-27-2017

Re: Ios 11 problems


slotmonsta wrote:

Since these issues affect all devices from all manufacturers it seems to be on the iOS side. We have opened support tickets with Apple and home they will release an update that will resolve the issue soon. 


this is bull**bleep**, you blame it on ios, while leef ibridge can fix the problem, https://www.leefco.com/pages/update-the-firmware-of-your-ibridge-for-ios-11

 

Administrator
Posts: 541
Registered: ‎07-20-2007

Re: Ios 11 problems

Hello @comsphere,

 

The FW release by Leef was to address a different compatiblity issue between their first generation product and iOS 11. This FW update is not needed for their new geration products and does not address the two known issue listed above in this thread that affect all manufacturers. 

 

Regards,

Forum Admin 

slotmonsta

Newbie
Posts: 8
Registered: ‎09-20-2017

Re: Ios 11 problems

No luck here doing that iPhone 6 

Newbie
Posts: 2
Registered: ‎09-27-2017

Re: Ios 11 problems

now ixpand is working on ios 11.0.1, please update your ios Smiley Happy