04-05-2017 08:19 PM
I've been using my wireless headphones with my sandisk iXpand drive for months. Suddenly exact second my headphones connect to my phone or iPad the iXpand shuts off and takes me to my regular phone or iPad screen. As soon as I turn off the headphone, it works again. If I use the cord for my headphone the iXpand works again. Anyone know why this is happening? I've updated the apps and hard reset the electronics but nothing works! Even deleted and re downloaded the apps to no avail.
04-06-2017 07:55 AM
it looks like this issue is with only some BT headsets and was introduced in the last release. i contacted sandisk support and they are aware of the issue and are working on it. Hopefully it will be fixed in the next release.