05-15-2017 08:49 AM
Yes you should be able to convert using MP4 as the encoder in AVC is not likely the same encoder used for the files. If that does not work you can also try AVI or MKV but MP4 should be ok.
05-16-2017 09:47 AM
You are a genius. I converted the files using any video converter and from now on I have not had that issue at all. Thank you so much.
06-22-2017 11:04 AM
i dont think there will be any update for this. the videos are using a very uncommon codec. The work around is to convert the videos.