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Newbie
erikkur
Posts: 2
Registered: ‎12-27-2011
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

P.S. to my previous post, I will try my best to get this fixed, should we try switching the bios to IDE mode?

 

No wonder these drives were soo cheap on Buy.com....they clearly have issues.

 

Erik

Newbie
Fozzie
Posts: 7
Registered: ‎12-01-2011

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

[ Edited ]

Guys,

 

As I understood from Sandisk tech support they don't read this forum. The best thing to do is to use "Ask a Question" and describe the problem to the support team. It could only help for getting Sandisk to work on a fix.

 

This is the replay I got -

 

Dear ...,

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

As I understand, you would like to receive a feedback regarding the forum topic about the issues occurring when SSD quits sleep mode. Please be aware that is not a known issue, and as per note of the previous agent, this has been escalated to our Main Office, but there is no time frame for an answer. This is a forum and we, Sandisk, do not control what customer are posting to this forum.

In addition , we would like to invite you to register your product:

- Exact model of your SSD
- Serial number (on the back of the SSD)
- Capacity
- Place of purchase
- Date of purchase (MM/DD/YYYY)
- Refurbished (Yes/No)
- Sealed Retail Packaging (Yes/No)
- Physical Damage (Yes/No)
- Your Phone number
- Your Location (Country)

Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.

Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.

Best regards,
...

SanDisk Guru
Ed_P
Posts: 1,734
Registered: ‎07-23-2010
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

A very helpful posting Fozzie.  Thank you.  I wish there was a way to ensure everyone reads it.

 

As for this forum:

 

"The goal of the SanDisk Forum is to provide a place where all SanDisk users can gather as a communit...."

 

And that's what we are, users, just like you.

Ed
Newbie
Serelaw
Posts: 4
Registered: ‎01-31-2012

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

[ Edited ]

Found my fix for the "No wake from sleep issue here."

 http://www.sevenforums.com/tutorials/177819-ahci-link-power-management-enable-hipm-dipm.html

 

I used this: Add_AHCI_Link_Power_Management_Option.reg

Rebooted and all is well. 

 

Also ran this:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Chipsets&ProductLine=Chipse...

Also boot with the ahci option in bios. 

And got the ahci in bios option instead of the ahci+ide option.

The drive is great. I plan to buy two more within the next 2 weeks.

 

 

Win7 Ultimate

i920 system

Asus Rampage II GENE V1

1701 bios

Sandisk 120 

Samsung F3 HDD

Newbie
Fozzie
Posts: 7
Registered: ‎12-01-2011
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

It doesn't solve the BSOD after sleep problem. :smileysad:

 

I really hope that Sandisk is working on a solution. I have no way to know if they're doing somthing about it or not...

Newbie
Serelaw
Posts: 4
Registered: ‎01-31-2012
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

After further testing NO FIX.

Works with a few minutes but after prolonged sleep hard boot.

Sad Face Sorry guys.

Newbie
gobuuku
Posts: 2
Registered: ‎02-03-2012
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

Having the same BSOD on resuming sleep.

 

I opened a case with their support and despite my efforts to convince them to work with sandforce to update the firmware, they want to RMA the drive.  I have told them it is a waste of time and we will see what they reply with.  I know its firmware because I have an OCZ drive that was doing the same exact thing and was fixed after a firmware update.  Sandforce even says that they released an update to fix it on their 2000 series controllers.  Unfortunatly, these use the 1200 series controller, not sure if there is an update out for them yet.

SanDisk Guru
Ed_P
Posts: 1,734
Registered: ‎07-23-2010
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

??  What does Sandforce have to do with SanDisk devices?

Ed
Newbie
gobuuku
Posts: 2
Registered: ‎02-03-2012
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

[ Edited ]

SanDisk uses SandForce controllers in their SSDs...many manufacturers of SSDs use SandForce's controllers in their products.

 

This website lists it, read the first bullet item under the description:

 

http://coffeehots.net/SanDisk-Ultra-SDSSDH-120G-G25-25-120GB-SATA-II-Internal-Solid-State-Drive-SSD-...

Newbie
Fozzie
Posts: 7
Registered: ‎12-01-2011
0

Re: SSD Ultra 120GB New Firmware/ Sleep fix?

[ Edited ]

In conclusion, apparently Sandisk does not going to do anything about this problem. Terrible customer service.

 

 

This is certainly the last time I buy somthing from this brand.