I bought my “ultra plus” about 6 month ago, it worked fine, but today something strange happened: my ubuntu linux freezed during system update. After this hapened I discovered that I cannot copy some directories and cannot open ubuntu start menu - SSD dies when I try to (and OS dies with it, because it is installed on SSD). I tried this on both - Linux and Windows (I have dualboot) - and on both system SSD died when I tried to backup my files. So, it is clearly not OS issue. And what is strange - this SSD internal freeze persists even after restarting the system:
read *bad* file.
system freeze.
press restart button.
SSD cannot pass SMART check and OS selection menu is not displayed.
The only way to get rid of this is error is to shut down power and boot PC again. This time it will pass SMART check and let me select OS. Until I read *bad* file.
I tried:
* replacing power supply with brand new one and it did not help.
* doing “sudo touch /forcefsck” to force linux do disk check, but it passed that check without any problems.
* booting to Win7, downloading firmware toolkit and trying to update firmware. But it told me that I already have latest one.
So, is this SSD error, or, perhaps, motherboard error? And what can be done about it?
Update1: it apears that this bug is quite random. Sometimes I can copy the same directory without system freeze, sometimes not. It seems to depend on the number of read/write operations it has to do.
Update2: changing SATA slot and SATA wire did not help.
Could you post here a list of SMART parameters from your SSD from either a Windows program such as CrystaldiskInfo or a Linux one like smartmontools by typing on the console "smartctl -A /dev/sda" ? On Linux you might have to install smartmontools first for this to work.
OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64) Date : 2014/06/11 15:07:34
– Controller Map ---------------------------------------------------------- - ATA Channel 0 (0) [ATA] + Стандартный двухканальный контроллер PCI IDE [ATA] - ATA Channel 0 (0) - ATA Channel 1 (1) + AMD SATA Controller [ATA] - SanDisk SDSSDHP128G SATA Disk Device - ST2000DL 003-9VT166 SATA Disk Device + A875US5Q IDE Controller [SCSI] - TOL N8HQ7G1Q78LE SCSI CdRom Device
– Disk List --------------------------------------------------------------- (1) SanDisk SDSSDHP128G : 128,0 GB [0/2/0, pd1] - sd (2) ST2000DL003-9VT166 : 2000,3 GB [1/2/0, pd1] - st
---------------------------------------------------------------------------- (1) SanDisk SDSSDHP128G ---------------------------------------------------------------------------- Model : SanDisk SDSSDHP128G Firmware : X2306RL Serial Number : 133536403497 Disk Size : 128,0 GB (8,4/128,0/128,0/128,0) Buffer Size : Unknown Queue Depth : 32 # of Sectors : 250069680 Rotation Rate : ---- (SSD) Interface : Serial ATA Major Version : ATA8-ACS Minor Version : ATA8-ACS version 6 Transfer Mode : SATA/600 | SATA/600 Power On Hours : 2878 hours Power On Count : 214 count Host Reads : 1172 GB Host Writes : 2476 GB Temperature : 29 C (84 F) Health Status : Good (100 %) Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM APM Level : 0080h [ON] AAM Level : ----
– S.M.A.R.T. -------------------------------------------------------------- ID Cur Wor Thr RawValues(6) Attribute Name 05 100 100 0 000000000000 Retired Block Count 09 253 100 0 000000000B3E Power-On Hours 0C 100 100 0 0000000000D6 Power Cycle Count A6 100 100 0 000000000001 Vendor Specific A7 100 100 0 00000000000A Vendor Specific A8 100 100 0 0000000000A6 Vendor Specific A9 100 100 0 00000000006F Vendor Specific AB 100 100 0 000000000000 Program Fail Count AC 100 100 0 000000000000 Erase Fail Count AD 100 100 0 00000000003B Vendor Specific AE 100 100 0 000000000035 Unexpected Power Loss Count BB 100 100 0 000000000000 Reported Uncorrectable Errors C2 _71 _38 0 00260012001D Temperature D4 100 100 0 000000000000 Vendor Specific E6 100 100 0 000000000160 Vendor Specific E8 100 100 4 000000000064 Remaining Life E9 100 100 0 000000001EA6 Vendor Specific F1 253 253 0 0000000009AC Total Host Writes F2 253 253 0 000000000494 Total Host Reads F3 100 100 0 000000000000 Vendor Specific
---------------------------------------------------------------------------- (2) ST2000DL003-9VT166 ---------------------------------------------------------------------------- Model : ST2000DL003-9VT166 Firmware : CC3C Serial Number : 5YD6S0CS Disk Size : 2000,3 GB (8,4/137,4/2000,3/2000,3) Buffer Size : Unknown Queue Depth : 32 # of Sectors : 3907029168 Rotation Rate : 5900 RPM Interface : Serial ATA Major Version : ATA8-ACS Minor Version : ATA8-ACS version 4 Transfer Mode : SATA/600 | SATA/600 Power On Hours : 14346 hours Power On Count : 1126 count Temperature : 35 C (95 F) Health Status : Caution Features : S.M.A.R.T., AAM, 48bit LBA, NCQ APM Level : ---- AAM Level : FE00h [ON]
I can’t see anything strange from SMART data. Apparently the SSD seems ok.
As a last resort (from me, at least. Please note that I’m not a SanDisk employee) try installing the Sandisk SSD Dashboard to check out if it can find something:
Update3: I have tried to copy problematic directory by parts (i.e., copying subdirectories and files 1 by 1) and have managed to locate a single the file that was causing this. Whenever I try to open this file or copy it it freezes the system. This happens on both Linux and Windows 7.
This is not the only such file, because, for example, when reading package index on Linux it always stops at 80% and freezes the system. When doing application search - it also freezes the system. When opening settings menu - freeze. And so on.
I have tried installing SSD Dashboard and the first thing it did - it reported that my firmware is not up to date. Did they release update in last 6 hours? So, I did update and it went ok, but it did not help my problem.
The second thing I tried with it is to run long SMART test (the one with 10+ minutes duration). The system freeze ocured imideatly (programs should be resposnive during SMART test, right?).
I have contacted sandisk support and they told me that I should try format, reinstall Win7 and then do drive test. I did just that, installed ssd dashboard, tried to run long SMART test and it failed as it did in previousl installation. I think I’m going to ask for refund…