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uza
Newbie
Posts: 3
Registered: ‎01-10-2016

how to check warranty status

Hi,

 

Could anyone please tell me how to check the warranty status of any SanDisk product (online of course)?

 

This can come in handy when you get a product into your hand and want to check if it has been previousely registered (and possibly used). Think of third party sellers who may not even know themselves that they are indirectly helping a scheme of reselling used products. And once you open the product packaging as the end user, it is yours, game over. So it would be really good if SanDisk had such a facility to check the warranty status, as other industry players have this (and I could not find it on the sire, apologies if I missed it).

 

Thanks Smiley Happy

SanDisk Professor
Posts: 544
Registered: ‎12-10-2014

Re: how to check warranty status

Hello,

 

in that case you can contact the sandisk support to check the authenticity of the drive and also to register the drive in your account to see the warranty information. 

 

you can contact the support under this link

http://kb.sandisk.com/app/ask/session/L3RpbWUvMTQ1MjUwNjQxMi9zaWQvWjcxYy1lR20%3D

Good Luck

#Missing the keyboard? Press F1 for help#
uza
Newbie
Posts: 3
Registered: ‎01-10-2016

Re: how to check warranty status

Thanks for the tip.

 

It would be much better if there would be a publicly available online check facility which would only display the date when a certainserial number was registered the first time.

Please be so kind to work towards having this available, it would be much appreciated!

 

Thanks Smiley Happy

SanDisk Guru
Posts: 4,186
Registered: ‎07-18-2007

Re: how to check warranty status

you can register the product online. from the link below on the right side select register your product. If you do not have an account you will need to create one then you can register your product. Their system will verify the serial number of the ssd and it will tell you if it has already been registered and or is a valid serial number. 

 

http://kb.sandisk.com/

uza
Newbie
Posts: 3
Registered: ‎01-10-2016

Re: how to check warranty status

Thanks for the tip, I know this is possible.

But what if you are in a shop or receive it from a third party seller, then you need to check before use, before unpacking, before accepting the product as yours, and such registration makes this innocent check impossible.

Other industry players have a simple check, where you input the serial and get the date of first registration as the output, ie if truly new, no date.

Any ideas how to do this here without registering it?!?

SanDisk Guru
Posts: 4,186
Registered: ‎07-18-2007

Re: how to check warranty status

the only way to check it would be to register it. you can always purchase from authorized resellers where this should not be a problem. 

Newbie
Posts: 1
Registered: ‎10-06-2017

Re: how to check warranty status

So - apparently, Amazon is fulfilling orders with effectively counterfeit Lenovo Tiny machines.

 

These machines come with SSD, but the original part numbers from Lenovo are non-SSD.

 

I have a dead SanDisk x400 SSD (from one of these) that I have registered and it says it's in-warranty.

 

However, I don't have the original proof of purchase for the X400 since some third party included it with this machine.

 

What recourse do I have to get a replacement SSD for this clearly warranty-covered drive?

Highlighted
SanDisk Guru
Posts: 4,186
Registered: ‎07-18-2007

Re: how to check warranty status

typically if the drive was shipped in the machine it is sold as OEM and the machine manufacturer is responsible for the warranty. it sounds like you are in a bit of a unique situation as the machine is a non SSD part number host machine. you can try contacting sandisk support and see if they can work with you on the warranty or go back to amazon as the product you purchased was not as described. amazon has great customer service and may take care of the issue for you.