01-24-2017 06:58 PM
SanDisk SSD dashboard, unable to update firmware error 18. What does this mean and how do I fix?
Trying to go from X41200RL to X41310RL. When trying to update it says; This operation failed with error code:18.
01-25-2017 06:39 PM - edited 01-25-2017 06:40 PM
Same here on Supermicro Desktopwith a Ultra II 240GB. This is not on a raid, but on Sata controller...
Interesting to note that I have already upated Ultra II 560Gb drives in a raid array on same controller... so.... .
Laptop with 960Gb went fine, so...
01-26-2017 04:49 AM
As a follow-up to my prior post about the Error 18 report on the firmware update:
System here is a Supermicro X7DA8+ motherboard, with Intel ESB2 Sata Raid Controller (SATA II Speed) Running W7-64
Drive in question is a Ultra II 240Gb on the controller as Disk 3 (Not in a Raid) with X4110RL firmware...
Have fun SanDisk....
Now if my prior request (For Release Notes) had been granted, I might now be saying that since the Intel controller is only a SATA II speed device.... That I don't need to worrry about the upgrade... But I wasn't told that, so I request that you fix the problem...
01-26-2017 05:06 AM
I replied to the answer to Support stating that there would be no release notes forthcoming that my 2nd system had the Error 18, and requested a fix for it.
I'd suggest you do the same.... You might post your system info here so others can read it...
01-26-2017 09:41 AM
Please provide the following information for us to research on the firmware update error:
01-26-2017 03:42 PM - edited 01-26-2017 03:48 PM
W7-64 24GB Ram
02-12-2017 05:27 AM - edited 02-12-2017 05:55 AM
Let me see if I can understand this answer correctly.....
SanDisk Is either: Turning a blind eye to hundreds of thousands of potential sales to older systems with NON AHCI controllers.....
SanDisk is intentionally alienating hundreds of thousands of customers after they purchase a SanDisk Ultra II drive and Dashboard tells them there is a firmware update needed, but fails in the attempt to upgrade it.... Due to short-sided-ness by the company's own Software Writers??????
DID NO COMPANY REPRESENTATIVES EVER DISCUSS THE LIMITATIONS OF DASHBOARD PRIOR TO SPRINGING IT ON US AS IT IS?????
So, your either ignoring lots of sales, or you're ignoring lots of end users, OR BOTH, and neither are good for your bottom line or Your Reptutation.........
Wouldn't the prudent approach be to kick the Dashboard Software Writer's in the butt and get them going on an update to Dashboard that will increase your bottom line, AND Your Reputation???
It seems far too obvious, to this end user, Who prefer's SanDisk Ultra II drives over other MFG types, and has said so in multiple forums!!!!!
P.S. to this post: Are you aware--- That Ultra II Drives on AHCI Raid controllers DOES Successfully work with Dashboard Software??? Please don't break that!!!!