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Newbie
Posts: 1
Registered: ‎01-22-2017

Error 18 with firmware update

SanDisk SSD dashboard, unable to update firmware error 18. What does this mean and how do I fix?

 

Trying to go from X41200RL to X41310RL. When trying to update it says; This operation failed with error code:18.

 

Thanks!

 

 

SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

[ Edited ]

Same here on Supermicro Desktopwith a Ultra II 240GB.   This is not on a raid, but on Sata controller...

Interesting to note that I have already upated Ultra II  560Gb drives in a raid array on same controller... so....  . 

 

Laptop with 960Gb went fine, so...

SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

As a follow-up to my prior post about the Error 18 report on the firmware update:

 

System here is a Supermicro X7DA8+ motherboard, with Intel ESB2 Sata Raid Controller (SATA II Speed) Running W7-64

 

Drive in question is a Ultra II 240Gb on the controller as Disk 3 (Not in a Raid) with X4110RL firmware...

 

Have fun SanDisk....     

 

Now if my prior request (For Release Notes) had been granted, I might now be saying that since the Intel controller is only a SATA II speed device.... That I don't need to worrry about the upgrade...   But I wasn't told that, so I request that you fix the problem...

 

Tick Tock!

SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

I replied to the answer to Support stating that there would be no release notes forthcoming that my 2nd system had the Error 18, and requested a fix for it.

 

I'd suggest you do the same.... You might post your system info here so others can read it...

Highlighted
VIP
Posts: 83
Registered: ‎03-17-2016

Re: Error 18 with firmware update

Please provide the following information for us to research on the firmware update error: 

 

  1. Is the SATA mode in BIOS set to legacy (IDE)/AHCI/RAID?
  2. What is the host – Intel/AMD?
  3. What is the driver? Intel/MSFT? Driver version?
  4. Is this a primary drive or a secondary drive?
  5. Drive model string?
SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

[ Edited ]

 

W7-64 24GB Ram

 

  1. Is the SATA mode in BIOS set to legacy (IDE)/AHCI/RAID? IDE mode (only Raids get AHCI on this controller (Intel ESB2 Sata II)

 

  1. What is the host – Intel/AMD?   2x Quad Core Xeons (Supermicro X7DA8+ Motherboard -- Latest Bios)   

 

 

  1. What is the driver? Intel/MSFT? Driver version? Intel ESB2 Sata II dated 8/6/2010 Ver 8.6.2.1315

 

  1. Is this a primary drive or a secondary drive?  Secondary  (Boots of 15K 320Mc SCSI, SATA II has: 2 Raid0's (Once Spinning Drive, one SSD [2x SanDisk Ultra II 480GB that have current firmeware]), 1x 1TB spinning drive, The 240GB SSD in question) 

 

  1. Drive model string? According to Dashboard:  SanDisk Ultra II 240GB  (serial number on request)
SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

I am in correspondance with SanDisk Support over my Error 18 isse....


I suggest that others do too.

 

I'll post responses...

SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

Thank You

SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

Aparantly Dashboard won't firmware update unless controller is AHCI....

Kinda defeats people upgrading their old laptops, doesn't it?

SanDisk Senior User
Posts: 126
Registered: ‎11-26-2015

Re: Error 18 with firmware update

[ Edited ]

Let me see if I can understand this answer correctly.....

 

SanDisk Is either: Turning a blind eye to hundreds of thousands of potential sales to older systems with NON AHCI controllers.....

OR

SanDisk is intentionally alienating hundreds of thousands  of customers after they purchase a SanDisk Ultra II drive and Dashboard tells them there is a firmware update needed, but fails in the attempt to upgrade it.... Due to short-sided-ness by the company's own Software Writers??????   

OR BOTH.....

DID NO COMPANY REPRESENTATIVES EVER DISCUSS THE LIMITATIONS OF DASHBOARD PRIOR TO SPRINGING IT ON US AS IT IS?????

 

So, your either ignoring lots of sales, or you're ignoring lots of end users, OR BOTH, and neither are good for your bottom line or Your Reptutation.........

 

Wouldn't the prudent approach be to kick the Dashboard Software Writer's in the butt and get them going on an update to Dashboard that will increase your bottom line, AND Your Reputation???

 

It seems far too obvious, to this end user, Who prefer's SanDisk Ultra II drives over other MFG types, and has said so in multiple forums!!!!!

 

PLEASE RESPOND!!

 

P.S. to this post:    Are you aware--- That Ultra II Drives on AHCI Raid controllers DOES Successfully work with Dashboard Software???  Please don't break that!!!!

 

Please Respond!