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Newbie
Posts: 2
Registered: ‎08-16-2016

"Invalid file name." message when copying directory

I am using SanDisk SecureAccess V3.0 on a SanDisk Cruzer Edge 8GB usb drive. My computer operating system is OS X El Capitan (Version 10.11.6). Every time I drag (i.e. copy and paste) a directory containing files into "My Vault" on my usb drive, I get the following pop-up message: "Invalid file name.". Even though all my files and directories seem to get copied over fine, this pop-up message is really annoying. I should also mention that the pop-up requires that I click "OK" before proceeding further with the copying process (if there are multiple parent directories).

 

Is anybody else seeing this problem? Is it a bug?

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Newbie
Posts: 2
Registered: ‎08-16-2016

Re: "Invalid file name." message when copying directory

[ Edited ]

After contacting SanDisk Customer Care (1-866-726-3475), I was told that this is a known problem as there have been a few other reports of it happening. The representative could not tell me if and when this problem would be fixed.

SanDisk Senior User
Posts: 147
Registered: ‎10-25-2013

Re: "Invalid file name." message when copying directory

Hello, 

 

this is very good to know so we are expecting the fix so we can use the software normally. 

Newbie
Posts: 1
Registered: ‎08-31-2016

Re: "Invalid file name." message when copying directory

I'm having the same issue on the 64GB drive.  I bought the drive for the software but the fact that you can't store directories from a Mac makes the software totally useless.  Having to delete.  

 

For what it is worth, the program also crashes if a subdirectory has the same name as the parent directory, leaving the whole database mangled.  Repair (properties>repair) seems to work, but I am not trusting any important data to this program so I haven't bothered checking if repair really completely works.

 

I've reformatted the drive and I'll just use the Mac's builtin FileVault since the person I'm giving this to has a Mac.

SanDisk Senior User
Posts: 147
Registered: ‎10-25-2013

Re: "Invalid file name." message when copying directory

Hello, 

 

at the end its good that you found out a better working alternative solution for you that works

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Newbie
Posts: 1
Registered: ‎09-03-2017

Re: "Invalid file name." message when copying directory

I get "invalid file name" when a directory is moved into vault and must it ok to continue which takes too much time.  Please fix or tell us an app that fixes for SanDisk SecureAccess 3.0.

 

Stuart