08-16-2016 05:51 PM
I am using SanDisk SecureAccess V3.0 on a SanDisk Cruzer Edge 8GB usb drive. My computer operating system is OS X El Capitan (Version 10.11.6). Every time I drag (i.e. copy and paste) a directory containing files into "My Vault" on my usb drive, I get the following pop-up message: "Invalid file name.". Even though all my files and directories seem to get copied over fine, this pop-up message is really annoying. I should also mention that the pop-up requires that I click "OK" before proceeding further with the copying process (if there are multiple parent directories).
Is anybody else seeing this problem? Is it a bug?
08-18-2016 07:27 PM - edited 08-18-2016 07:28 PM
After contacting SanDisk Customer Care (1-866-726-3475), I was told that this is a known problem as there have been a few other reports of it happening. The representative could not tell me if and when this problem would be fixed.
08-31-2016 02:29 PM
I'm having the same issue on the 64GB drive. I bought the drive for the software but the fact that you can't store directories from a Mac makes the software totally useless. Having to delete.
For what it is worth, the program also crashes if a subdirectory has the same name as the parent directory, leaving the whole database mangled. Repair (properties>repair) seems to work, but I am not trusting any important data to this program so I haven't bothered checking if repair really completely works.
I've reformatted the drive and I'll just use the Mac's builtin FileVault since the person I'm giving this to has a Mac.
09-03-2017 02:04 PM
I get "invalid file name" when a directory is moved into vault and must it ok to continue which takes too much time. Please fix or tell us an app that fixes for SanDisk SecureAccess 3.0.
05-18-2018 01:32 AM
Has anybody already found a solution to this issue? I just bought a Extreme Pro 256GB and have the same problems, no matter if I formated the USB with Ex-FAT or Mac OS Extended (journaled). This topic has been discussed for nearly 2 years now, can it be that no solution has been found so far?