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Newbie
Posts: 1
Registered: ‎11-18-2015

Unable to open SecureAccess V3

Hello,

Despite this excellent website, I face an issue with my USB flash drive (cruzer glide).

The USB drive was empty.

I downloaded SecureAccess v3 for Mac on my MacBook Air (OS 10.6.8), in order to protect my files with a password.

The installation went well, and the SanDisk SecureAccess appeared in the disk folder. When I click on it, an error message comes, like unable to open SanDiskSecureAccessV3_mac due to a problem.

Here is the report (NO NAME is the name of the USB stick):

 

Process:         SanDiskSecureAccessV3_mac [4750]
Path:            /Volumes/NO NAME/SanDiskSecureAccessV3_mac.app/Contents/MacOS/SanDiskSecureAccessV3_mac
Identifier:      com.encsecurity.secureaccess
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [104]

Date/Time:       2015-11-18 10:30:44.737 +0100
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version:  6

Interval Since Last Report:          47011878 sec
Crashes Since Last Report:           477
Per-App Crashes Since Last Report:   16
Anonymous UUID:                      B6D7BFF3-496B-414C-A890-D592D4BD23AF

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  0

Dyld Error Message:
  Library not loaded: /usr/lib/libc++.1.dylib
  Referenced from: /Volumes/NO NAME/SanDiskSecureAccessV3_mac.app/Contents/MacOS/../Frameworks/QtWidgets.framework/Versions/5/QtWidgets
  Reason: image not found

Binary Images:
    0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <DB8B8AB0-0C97-B51C-BE8B-B79895735A33> /usr/lib/dyld

 

Please can you help ?

Many thanks in advance for your answers,

B

SanDisk Professor
Posts: 544
Registered: ‎12-10-2014

Re: Unable to open SecureAccess V3

 

 

Hello, 

 

i suggest contacting the sandisk support directly to see if they have a solution for you since i think that they have an issue with the mac version 10.6.8

 

here you can find the contact link for the support

http://kb.sandisk.com/app/ask/

Good Luck

#Missing the keyboard? Press F1 for help#
Newbie
Posts: 1
Registered: ‎09-07-2016

Re: Unable to open SecureAccess V3

I have the same problem and i think that SecureAccess V3 simply not working on Mac OS X 10.6.8 (Snow Leopard).

I went further and tested SA V3 on Windows XP and is also not working. A few weeks ago they have information on

SanDisk SecureAccess 3.0 support information and download page

 that SA V3 is working on Windows XP. Now they remove that information. I think that no one has tested these programs with these systems.