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Newbie
Posts: 1
Registered: ‎05-02-2015

i have .dat files but my vault is empty

Hello,

My files are no longer tied to my vault

 

I always have my folder with the files .dat
But when I open the application .. the vault is empty.

 

How to recover my files?

Newbie
Posts: 1
Registered: ‎05-04-2015

Re: i have .dat files but my vault is empty

I have the same issue! What can I do now?
Newbie
Posts: 3
Registered: ‎06-24-2015

Re: i have .dat files but my vault is empty

I also have this same issue... surely someone knows how to get the .dat files back to an associated vault... We know the password to decrypt... we just can't get the file back into a vault so secure access can actually decrypt them...

 

I refuse to believe that we can't find a solutiuon to this problem... the USB stick still acknowledges my 16+ GBs of data... I just can't retrieve it via a "vault"...

 

There is simply no way that sandisk and encrytpstick would come up with a software that randomly stops recognizing the .dat files belonging to a vault when the password was not lost...

 

ANYONE?

Newbie
Posts: 4
Registered: ‎07-20-2015

Re: i have .dat files but my vault is empty

Same problem...I updated to V2.0 and added folders to the vault no problem. Next time I signed in the folders were gone!! The dat files are there but I can't get the folders to re-appear. How to recover from this problem. Anybody? Hello?

Moderator
Posts: 13
Registered: ‎07-15-2015

Re: i have .dat files but my vault is empty

Please try the steps mentioned below and let us know if it works:

Open the root directory of the flash drive.
- Open the SanDisk Secure Access Vault folder.
- Open the System files folder.
- In the system files folder there will be 2 index files. One with an extension of .idx and one with the extension .idx.bak.
- Rename the file with the extension .idx to .idx.old.
- Rename the file with the extension .idx.bak to .idx.
- Access the root directory of the flash drive again to log in to the Secure Access application.

Newbie
Posts: 4
Registered: ‎07-20-2015

Re: i have .dat files but my vault is empty

[ Edited ]

This created a new idx file but didn't solve the problem. Folders are still not visible....

Newbie
Posts: 4
Registered: ‎07-20-2015

Re: i have .dat files but my vault is empty

Anyone make any progress on the missing files problem?

Newbie
Posts: 4
Registered: ‎09-26-2015

Re: i have .dat files but my vault is empty

Did anyone solve thier issue?

Newbie
Posts: 2
Registered: ‎04-04-2016

Re: i have .dat files but my vault is empty

Same issue... still no solutions?

Newbie
Posts: 2
Registered: ‎07-17-2016

Re: i have .dat files but my vault is empty

HI,

   Even I have the same issue I have .dat files but my valut is empty anyy suggestions