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Newbie
Posts: 1
Registered: ‎08-01-2016

can't use backup

I backed up my data onto my sandisk drive many months ago.  Nowwhen I try to restore, the following happens:

 

When I run SanDiskSecureAccessV2_win.exe, it prompts me to create a new "vault"   It then can access only data added to this new vault.  I can't seem to get to the previously created vault.

 

Using windows file explorer, I see the encrypted backup files.(on the USB drive).  I know the old password.  But I need help getting the SanDisk software to find them.

 

Please help me recover my data!

 

Thanks.

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SanDisk Senior User
Posts: 147
Registered: ‎10-25-2013

Re: can't use backup

Hello, 

 

in that case i would recommend contacting the support directly to ensure that your data will be recovered

 

here is the link to send a mail to them

http://kb.sandisk.com/app/ask/