08-01-2016 01:48 PM
I backed up my data onto my sandisk drive many months ago. Nowwhen I try to restore, the following happens:
When I run SanDiskSecureAccessV2_win.exe, it prompts me to create a new "vault" It then can access only data added to this new vault. I can't seem to get to the previously created vault.
Using windows file explorer, I see the encrypted backup files.(on the USB drive). I know the old password. But I need help getting the SanDisk software to find them.
Please help me recover my data!
08-31-2016 06:57 AM
in that case i would recommend contacting the support directly to ensure that your data will be recovered
here is the link to send a mail to them