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Newbie
Posts: 8
Registered: ‎10-03-2015

Re: SecureAccess 2.0 and El Capitan

I have made contact with Sandisk and sent them the screenshot of the problem and await a response. 

 

I also spoke with Apple and they could not assist, saying it is a Sandisk issue

 

Once I know I will post the result on this site

 

 

 

Newbie
Posts: 4
Registered: ‎10-03-2015

Re: SecureAccess 2.0 and El Capitan

Thanks for that..looking forward to further news..it is really a problem...

Newbie
Posts: 8
Registered: ‎10-03-2015

Re: SecureAccess 2.0 and El Capitan

Not a problem. 

 

I received this earlier today and once they let me know I will post it

 

 
 
We have escalated your case for review by an L2 Technician. We will provide a response to you shortly.
 
Thank you,
SanDisk Global Customer Care
Newbie
Posts: 8
Registered: ‎10-03-2015

Re: SecureAccess 2.0 and El Capitan

Hi, just received this from Sandisk;

 

Dear,
 
 
Thank you for your kind update.
 
We would like to inform you that SanDisk has identified a problem running SecureAccess on the new Mac OS X 10.11 (El Capitan). The issue has been reproduced and reported to our development team. We are working on resolving the problem and hope to resolve this quickly. We will provide notice to you when we have an update available. We apologize for any inconvenience due to this problem. 
 

We remain at your service for any additional information or assistance.
 

Best regards,

Sally H.
SanDisk Global Customer Care
Newbie
Posts: 3
Registered: ‎10-08-2015

Re: SecureAccess 2.0 and El Capitan

Hi

 

Any news about this issue. I have to use the files in the vault folder urgently and I ma getti g really worried  they may have disspeeared, Do you have any progress updates since Monday? 

 

Thnaks for your help 

Newbie
Posts: 8
Registered: ‎10-03-2015

Re: SecureAccess 2.0 and El Capitan

Dear 
 
 
Thank you very much for your update.
 
The update for El Capitan is now available. You need to download the latest version of SecureAccess to resolve the issue with El Capitan.
 
This version works on El Captain.
 
Please make a backup of the vault before proceeding.
 
Download the application directly to the drive and double click to unpack and run it.
 
 
You should have access to the vault again.

Thank you for your kind cooperation and for allowing us to be of service to you!
 

Best regards,

Elif C.
SanDisk Global Customer Care
RB1
Newbie
Posts: 1
Registered: ‎10-09-2015

Re: SecureAccess 2.0 and El Capitan

I have already installed the El Capitan and did not back up the vault before because there was no way of knowing that the problem occurred . Now the program does not open for the backup to be done before installing SecureAccess 3. And now ?

Newbie
Posts: 3
Registered: ‎10-08-2015

Re: SecureAccess 2.0 and El Capitan

Same here. I requested help and got the reply below, which is not helpful becasue if I had another Computer with the old operating system to do the backup I wouldn't have contacted them in the first place. What I think we all need is to be able to acces Vault 2.0 in OS El Capitan

 

Dear Ignacio,
 
 
 
I would like to inform you that you can download SecureAccess V3.0 in order to be able to use it with your operating system El Capitan.
 
 
In order to be able to use our software please follow the steps provided bellow:
-I would advise you to make a backup of your vault files, try to use SecureAccess from another OS and save your files there.
-Download the application directly to the drive (you can download the software from the link bellow)
-Double click in order to unpack and run it
 
I attach the following links for more information:
 
 
After that you should be able to use SecureAccess V.3 and access to the vault
 
Click here to register your product online.
 
If you have any other consult please let us know.
We thank you for contacting us and we wish you to have a great day.

Best regards,

Sarah K.
SanDisk Global Customer Care
 
I recently upgraded from Yosemite to El Capitan, when I tried to launch SecureAccess 2.0; I've got an error message that says 'This version of Sandisk secureacess 2.0 requires a SanDisk USB Flash Drive'. 

Any ideas how to solve this problem?

Much appreciated
Newbie
Posts: 4
Registered: ‎10-03-2015

Re: SecureAccess 2.0 and El Capitan

Problem solved Smiley Very Happy

Thanks to all of you, especially dicook!

 

Newbie
Posts: 3
Registered: ‎10-08-2015

Re: SecureAccess 2.0 and El Capitan

Matwien

 

Can you explain please if the V3.0 allowed you to see the files that were originally in the vault in V3.0? Did you back them up first?or just by installing the newer version they became available? Please elaborate.