10-14-2015 01:16 PM
I have the same problem...I have upgraded to El Capitan...unfortunately I cannot got back to the previous OS...when I insert my previously functioning SanDisk thumb drive I get the error message,"This version of SanDisk SecureAccess V2.0 requires a SanDisk USB Flash Drive. Please insert one and try again". It is inserted but I can't access the encrpted files.
I have both encrypted and non-encrtyped files on the thumb drive...I can access the non-encrpted files but not the encrypted files that use SecureAccess 2.0. I an not able to get to the screen that allows me to enter the encryption password. Please advise if there is a fix and what the steps are to get access to the encrypted files once again.
10-16-2015 02:54 AM
Me too. We need an update to 2.0, since the instructions for 3.0 say we need to access the vault befor upgrade.
I never received any message saying 3.0 existed and now I cannot access my data. Sandisk - you MUST fix this.
10-21-2015 08:30 AM
Any response to my post of October 14th??...to date I've gotten no response along with a number of other users.
At this time I cannot access my encripted files running your 2.0 software...when I down load your new 3.0 version I can no longer open my files as well...this appears due to me loading El Capitan but I cannot got back to the previous OS release. Please help with a fix to allow your 2.0 applicaiton to access my exisitng files running El Capitan.
10-30-2015 12:09 PM - edited 10-30-2015 12:09 PM
In case anyone still looking for a solution. This V2 version works on el capitano:
but you should consider migrating to V3