Is actually not that bad if you have been using Time Machine as backup. Before upgrading, I made one last backup with Yosemite. To downgrade, backup one more time just in case, I also made a copy of all my important files on my external HDD, just restart your Mac and go into recovery mode, choose restore with time machine backup and click on the last backup with Yosemite. All went smoothly for me. I read the instructions through here http://www.techtimes.com/articles/90370/20151001/not-digging-os-x-el-capitan-heres-how-to-downgrade-back-to-yosemite.htm
We would like to inform you that SanDisk has identified a problem running SecureAccess on the new Mac OS X 10.11 (El Capitan). The issue has been reproduced and reported to our development team. We are working on resolving the problem and hope to resolve this quickly. We will provide notice to you when we have an update available. We apologize for any inconvenience due to this problem.
We remain at your service for any additional information or assistance.
Any news about this issue. I have to use the files in the vault folder urgently and I ma getti g really worried they may have disspeeared, Do you have any progress updates since Monday?
I have already installed the El Capitan and did not back up the vault before because there was no way of knowing that the problem occurred . Now the program does not open for the backup to be done before installing SecureAccess 3. And now ?
Same here. I requested help and got the reply below, which is not helpful becasue if I had another Computer with the old operating system to do the backup I wouldn’t have contacted them in the first place. What I think we all need is to be able to acces Vault 2.0 in OS El Capitan
Dear Ignacio,
I would like to inform you that you can download SecureAccess V3.0 in order to be able to use it with your operating system “El Capitan”.
In order to be able to use our software please follow the steps provided bellow:
-I would advise you to make a backup of your vault files, try to use SecureAccess from another OS and save your files there.
-Download the application directly to the drive (you can download the software from the link bellow)
-Double click in order to unpack and run it
I attach the following links for more information:
We thank you for contacting us and we wish you to have a great day.
Best regards,
Sarah K. SanDisk Global Customer Care
I recently upgraded from Yosemite to El Capitan, when I tried to launch SecureAccess 2.0; I've got an error message that says 'This version of Sandisk secureacess 2.0 requires a SanDisk USB Flash Drive'.
Can you explain please if the V3.0 allowed you to see the files that were originally in the vault in V3.0? Did you back them up first?or just by installing the newer version they became available? Please elaborate.
I have the same problem…I have upgraded to El Capitan…unfortunately I cannot got back to the previous OS…when I insert my previously functioning SanDisk thumb drive I get the error message,“This version of SanDisk SecureAccess V2.0 requires a SanDisk USB Flash Drive. Please insert one and try again”. It is inserted but I can’t access the encrpted files.
I have both encrypted and non-encrtyped files on the thumb drive…I can access the non-encrpted files but not the encrypted files that use SecureAccess 2.0. I an not able to get to the screen that allows me to enter the encryption password. Please advise if there is a fix and what the steps are to get access to the encrypted files once again.
Any response to my post of October 14th??..to date I’ve gotten no response along with a number of other users.
At this time I cannot access my encripted files running your 2.0 software…when I down load your new 3.0 version I can no longer open my files as well…this appears due to me loading El Capitan but I cannot got back to the previous OS release. Please help with a fix to allow your 2.0 applicaiton to access my exisitng files running El Capitan.