Reply
Newbie
Posts: 1
Registered: ‎09-08-2016

Nothing happens when I click on sandiscsecureaccessv2_win

I can see that the files still exist in the encrypted vault but nothing happens when I click on the application.

 

I tried deleting the application and downloading v3 but it said a previous version was being used.

 

I bought a new stick and moved the encrypted files into the vault with the same password but they stayed encrypted.

 

Any help would be appreciated.

SanDisk Senior User
Posts: 147
Registered: ‎10-25-2013

Re: Nothing happens when I click on sandiscsecureaccessv2_win

Hello, 

 

in that case where you used the previous version 2 to encrypt the files you will need to contact the support to provide you the link to the version 2  so you will be able to restore the encrypted files again

 

here is the contact link

http://kb.sandisk.com/app/ask/