Mac version of SanDisk® SecureAccess 2.0 crashes every time I try to add folders/files to the vault

Hi there,

I recently purchased a Sandisk Extreme USB 3.0 Flash Drive and installed the latest SecureAccess 2.0 for my Mac.  The software installed fine, I can login to the vault using my password and the progam seems to function ok BUT unfortunately every time I try to put folders/files into the vault it runs for a minute then just crashes with the following error report (sorry, this forum posting will not allow the full crash report - I will try to post the second part in a follow on post)…

Process:         SanDiskSecureAccessV2_mac [375]

Path:            /Volumes/MEGA KEY/SanDiskSecureAccessV2.0/SanDiskSecureAccessV2_mac.app/Contents/MacOS/SanDiskSecureAccessV2_mac

Identifier:      com.encryptstick.secureaccess

Version:         ??? (5.4.16M)

Code Type:       X86 (Native)

Parent Process:  launchd [161]

Date/Time:       2015-03-12 10:05:50.990 +0100

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

Interval Since Last Report:          49452206 sec

Crashes Since Last Report:           182

Per-App Interval Since Last Report:  1540 sec

Per-App Crashes Since Last Report:   3

Anonymous UUID:                      D6FCB85F-32BF-41F9-93E0-25C13E1D1E28

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Application Specific Information:

abort() called

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

0   libSystem.B.dylib             0x93b22c5a __kill + 10

1   libSystem.B.dylib             0x93b22c4c kill$UNIX2003 + 32

2   libSystem.B.dylib             0x93bb55a5 raise + 26

3   libSystem.B.dylib             0x93bcb6e4 abort + 93

4   libSystem.B.dylib             0x93b47b1b _Unwind_Resume + 59

5   QtGui                         0x00667744 QWidgetPrivate::qt_widget_event(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 4820

6   com.apple.HIToolbox           0x91848c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567

7   com.apple.HIToolbox           0x91847ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411

8   com.apple.HIToolbox           0x91847d55 SendEventToEventTargetWithOptions + 58

9   com.apple.HIToolbox           0x919262d1 SendControlDefDragReceive(HIView*, OpaqueDragRef*) + 135

10  com.apple.HIToolbox           0x91922d18 ControlDragReceiveHandler(OpaqueWindowPtr*, void*, OpaqueDragRef*) + 40

11  com.apple.HIToolbox           0x919f12a8 CarbonReceiveMapper + 109

12  com.apple.HIServices          0x91f0cff9 DoDropMessage + 104

13  com.apple.HIServices          0x91f0e432 CoreDragMessageHandler + 1250

14  com.apple.CoreFoundation      0x9062c3ec __CFMessagePortPerform + 540

15  com.apple.CoreFoundation      0x9059743b __CFRunLoopRun + 6523

16  com.apple.CoreFoundation      0x905953c4 CFRunLoopRunSpecific + 452

17  com.apple.CoreFoundation      0x905951f1 CFRunLoopRunInMode + 97

18  QtGui                         0x0066f880 QDesktopWidget::resizeEvent(QResizeEvent*) + 4784

19  QtCore                        0x012eb381 QEventLoop::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 65

20  QtCore                        0x012eb6ba QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 170

21  QtCore                        0x012ecd06 QCoreApplication::exec() + 182

22  com.encryptstick.secureaccess 0x000064e9 main + 489

23  com.encryptstick.secureaccess 0x00005df8 _start + 207

24  com.encryptstick.secureaccess 0x00005d28 start + 40

Thread 1:  Dispatch queue: com.apple.libdispatch-manager

0   libSystem.B.dylib             0x93ae8382 kevent + 10

1   libSystem.B.dylib             0x93ae8a9c _dispatch_mgr_invoke + 215

2   libSystem.B.dylib             0x93ae7f59 _dispatch_queue_invoke + 163

3   libSystem.B.dylib             0x93ae7cfe _dispatch_worker_thread2 + 240

4   libSystem.B.dylib             0x93ae7781 _pthread_wqthread + 390

5   libSystem.B.dylib             0x93ae75c6 start_wqthread + 30

Thread 2:

0   libSystem.B.dylib             0x93afd58a select$DARWIN_EXTSN$NOCANCEL + 10

1   libSystem.B.dylib             0x93b95c4b select + 92

2   QtCore                        0x012cf1a7 QFSFileEngine::remove() + 10455

3   QtCore                        0x01231916 QThread::idealThreadCount() + 598

4   libSystem.B.dylib             0x93aef259 _pthread_start + 345

5   libSystem.B.dylib             0x93aef0de thread_start + 34

Thread 3:  com.apple.CFSocket.private

0   libSystem.B.dylib             0x93ae0ac6 select$DARWIN_EXTSN + 10

1   com.apple.CoreFoundation      0x905d5c53 __CFSocketManager + 1091

2   libSystem.B.dylib             0x93aef259 _pthread_start + 345

3   libSystem.B.dylib             0x93aef0de thread_start + 34

Thread 4:

0   libSystem.B.dylib             0x93ac1b42 semaphore_wait_signal_trap + 10

1   libSystem.B.dylib             0x93aef6f8 _pthread_cond_wait + 1089

2   libSystem.B.dylib             0x93b3805f pthread_cond_wait + 48

3   QtCore                        0x011c93a6 QWaitCondition::wait(QMutex*, unsigned long) + 278

4   QtGui                         0x00b85c4a QFileSystemModel::sort(int, Qt::SortOrder) + 28330

5   QtCore                        0x01231916 QThread::idealThreadCount() + 598

6   libSystem.B.dylib             0x93aef259 _pthread_start + 345

7   libSystem.B.dylib             0x93aef0de thread_start + 34

Thread 5:

0   libSystem.B.dylib             0x93ae8382 kevent + 10

1   QtCore                        0x012d9525 QFSFileEngine::remove() + 52309

2   QtCore                        0x01231916 QThread::idealThreadCount() + 598

3   libSystem.B.dylib             0x93aef259 _pthread_start + 345

4   libSystem.B.dylib             0x93aef0de thread_start + 34

Thread 6:

0   libSystem.B.dylib             0x93ae8382 kevent + 10

1   QtCore                        0x012d9525 QFSFileEngine::remove() + 52309

2   QtCore                        0x01231916 QThread::idealThreadCount() + 598

3   libSystem.B.dylib             0x93aef259 _pthread_start + 345

4   libSystem.B.dylib             0x93aef0de thread_start + 34

Thread 7:

0   libSystem.B.dylib             0x93ac1b42 semaphore_wait_signal_trap + 10

1   libSystem.B.dylib             0x93aef6f8 _pthread_cond_wait + 1089

2   libSystem.B.dylib             0x93b3805f pthread_cond_wait + 48

3   QtCore                        0x011c93a6 QWaitCondition::wait(QMutex*, unsigned long) + 278

4   QtGui                         0x00b85c4a QFileSystemModel::sort(int, Qt::SortOrder) + 28330

5   QtCore                        0x01231916 QThread::idealThreadCount() + 598

6   libSystem.B.dylib             0x93aef259 _pthread_start + 345

7   libSystem.B.dylib             0x93aef0de thread_start + 34

Thread 8:

0   libSystem.B.dylib             0x93ae8382 kevent + 10

1   QtCore                        0x012d9525 QFSFileEngine::remove() + 52309

2   QtCore                        0x01231916 QThread::idealThreadCount() + 598

3   libSystem.B.dylib             0x93aef259 _pthread_start + 345

4   libSystem.B.dylib             0x93aef0de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000000  ebx: 0x93bcb693  ecx: 0xbfffe16c  edx: 0x93b22c5a

  edi: 0x2b440440  esi: 0xbfffe1f0  ebp: 0xbfffe188  esp: 0xbfffe16c

   ss: 0x0000001f  efl: 0x00000282  eip: 0x93b22c5a   cs: 0x00000007

   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

  cr2: 0xa02f2020

Here is the second part of the crash report (stil won’t allow the full amount of text in this forum post so I have summarised the rest of the crash report…

Binary Images:

    0x1000 -   0x488ff7 +com.encryptstick.secureaccess ??? (5.4.16M) <C0BCF0E8-4A4A-3BCC-BE54-663A96F29E4B> /Volumes/MEGA KEY/SanDiskSecureAccessV2.0/SanDiskSecureAccessV2_mac.app/Contents/MacOS/SanDiskSecureAccessV2_mac

  0x4e0000 -   0x595fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib

  0x5db000 -   0x62efe7 +QtXml 4.6.2 (compatibility 4.6.0) <A8A3828A-528B-1CEC-2668-7A4C4844D42C> /Volumes/MEGA KEY/SanDiskSecureAccessV2.0/SanDiskSecureAccessV2_mac.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml

  0x63f000 -   0xf5cff7 +QtGui 4.6.2 (compatibility 4.6.0) <FC05761B-6E56-BB27-03D6-436B52D38325> /Volumes/MEGA KEY/SanDiskSecureAccessV2.0/SanDiskSecureAccessV2_mac.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui

 0x1099000 -  0x11a1ff7 +QtNetwork 4.6.2 (compatibility 4.6.0) <62943D43-C1DA-4F25-E8BB-9FFD3966AAEE> /Volumes/MEGA KEY/SanDiskSecureAccessV2.0/SanDiskSecureAccessV2_mac.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork

 0x11c0000 -  0x13fbfe3 +QtCore 4.6.2 (compatibility 4.6.0) <39F5CF8A-6856-7231-83EF-2982FA11DC3B> /Volumes/MEGA KEY/SanDiskSecureAccessV2.0/SanDiskSecureAccessV2_mac.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore

 0x1788000 -  0x179aff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8D606435-1A3C-FE0B-824A-1386809FFFF5> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib

 0x179e000 -  0x17acfe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <07211458-FD06-9FEF-3DF4-2E5F0304D4BC> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <39AC3185-E633-68AA-7CD6-1230E7F1CEF4> /usr/lib/dyld

0x90003000 - 0x900a0fe3  com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

0x90116000 - 0x9012affb  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <0DBE17D5-17A2-8A0E-8572-5A78408B41C9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x9012b000 - 0x9022dfe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <EB34F049-D9E1-BF19-CF03-B26A0352D40C> /usr/lib/libcrypto.0.9.8.dylib

0x9025e000 - 0x9031afff  com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x903e3000 - 0x90452ff7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x90453000 - 0x90524fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <C618942F-BC01-0565-18CF-477B63C02181> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib

0x90525000 - 0x90558ff7  com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x90559000 - 0x906d4fe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x90d3d000 - 0x90d4bfe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

0x90d4c000 - 0x90d50ff7  IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x90d6a000 - 0x90d77ff7  com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x90db9000 - 0x90ddbfef  com.apple.DirectoryService.Framework 3.6 (621.16) <5566E769-6459-78A7-DD2C-1D3068BD3932> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService

0x90ddc000 - 0x90e56fff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x914d5000 - 0x915affff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

0x915b0000 - 0x91789fff  libType1Scaler.dylib ??? (???) <04AF2B34-81D4-97E9-BD56-387D37C16F46> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib

0x91840000 - 0x91840ff7  liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib

0x91841000 - 0x91b65fef  com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x91b66000 - 0x91b68ff7  libRadiance.dylib ??? (???) <090420B3-CB65-9F7B-5349-D42F2F9693B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x91b95000 - 0x91eb5ff3  com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x91efe000 - 0x91f51ff7  com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x91f52000 - 0x91f7cff7  com.apple.shortcut 1.1 (1.1) <B0514FA9-7CAE-AD94-93CA-7B2A2C5F7B8A> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut

0x91f7d000 - 0x91f87fe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

0x91f88000 - 0x91fecffb  com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

0x91fed000 - 0x9206dfeb  com.apple.SearchKit 1.3.0 (1.3.0) <2F5DE102-A203-7905-7D12-FCBCF17BAEF8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x9206e000 - 0x9206eff7  com.apple.Carbon 150 (152) <2539A94A-34D9-45CB-8F3E-AD53149E0BD5> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x9206f000 - 0x9285e557  com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x9285f000 - 0x9290dff3  com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

0x9290e000 - 0x9295eff7  com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

0x92a0c000 - 0x92a12fff  com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

0x92a13000 - 0x92a16ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

0x92a17000 - 0x92a4afff  libTrueTypeScaler.dylib ??? (???) <8ADB7D19-413E-4499-C874-13C383F97685> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib

0x92a4b000 - 0x92a59ff7  com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x92c93000 - 0x92d2efe7  com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x92f7c000 - 0x93024ffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x93025000 - 0x93041fe3  com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

0x93042000 - 0x9309fff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x930a0000 - 0x93222fe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib

0x9346a000 - 0x93473ff7  com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x93579000 - 0x9360bfe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x9360c000 - 0x9360eff7  com.apple.securityhi 4.0 (36638) <E7D83480-77BB-72F9-72F3-AEE198CE589F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x93650000 - 0x9368bffb  libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x93ac1000 - 0x93c68ff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

0x93c69000 - 0x93cb6feb  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer

0x93d12000 - 0x93d12ff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x93d13000 - 0x93d16ff7  libCoreVMClient.dylib ??? (???) <37F56237-4ABA-E5B5-968D-70FFE357E8E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

0x93d17000 - 0x93d1affb  com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x93d3c000 - 0x93d5dfe7  com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x93e3d000 - 0x93e55ff7  com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory

0x94151000 - 0x94187fff  libtidy.A.dylib ??? (???) <0FD72C68-4803-4C5B-3A63-05D7394BFD71> /usr/lib/libtidy.A.dylib

0x94188000 - 0x94188ff7  com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x94267000 - 0x94287fe7  libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <8C2B5FA8-2469-21C7-D297-F95A0FFE5F19> /usr/lib/libresolv.9.dylib

0x94288000 - 0x943c5fe7  com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x943c6000 - 0x943d1ff7  libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x943ff000 - 0x94413fe7  libbsm.0.dylib ??? (???) <821E415B-6C42-D359-78FF-E892792F8C52> /usr/lib/libbsm.0.dylib

0x94414000 - 0x94433ff7  com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x944b2000 - 0x944b5fe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

0x9453e000 - 0x94609fef  com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

0x9460a000 - 0x94716fe7  libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib

0x949db000 - 0x94adbfe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib

0x94add000 - 0x94d43ff7  com.apple.security 6.1.2 (55002) <E88E133F-5FB3-446F-B753-2B8AD577B46A> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x94d99000 - 0x94d9dff7  libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

0x94d9e000 - 0x94dbcfe7  libPng.dylib ??? (???) <6C0B95D7-9634-E044-0B79-F1DD56961C33> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x94dc2000 - 0x94dc2ff7  com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x94dc3000 - 0x94dd5ff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport

0x94fde000 - 0x95022ff3  com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x950bc000 - 0x9510cfe7  libTIFF.dylib ??? (???) <AB182CEC-188A-F2BC-21E1-0059FD3B2598> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x95140000 - 0x95150ff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib

0x9518a000 - 0x95243fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

0x95244000 - 0x95679ff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x9673d000 - 0x96831ff7  libiconv.2.dylib 7.0.0 (compatibility 7.0.0) <061ABF36-8BA9-79C1-6CE7-EC69A4998F51> /usr/lib/libiconv.2.dylib

Lots more similar to the above then finally…

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB

Serial ATA Device: MAT**bleep**ADVD-R   UJ-898

USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Extreme, 0x0781  (SanDisk Corporation), 0x5580, 0xfa140000 / 6

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000 / 7

USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000 / 3

USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000 / 3

Hello,

in that case you can try to delete this version of the secure access and download the latest version of it from the sandisk website

http://kb.sandisk.com/app/answers/detail/a_id/2399/kw/secure%20access

so you are sure that you are using the latest version

if the software is after that still not working then you can try it with another pc to ensure that everything is setup fine.

Hi there,

Thanks for the quick reply but I had already downloaded the latest version from the same link you gave.  It gets the crash when using the latest software (for Mac) and from any machine I try to use it on.

Any ideas? It surely can’t be that the software (having recently been updated for the mac) does not work at all.  Crashing every time you try to use the ‘vault’.

Maybe you or a tech in the company can look through the crash report I posted and find what is happening & how to fix it.

Thanks & look forward to hearing what solution you come up with.

Hello,

just for your information this is a user forum so i would suggest contacting the support direct to find a quick resolution to your issue with the secure access software

you can contact them under the following link

http://www.sandisk.com/about-sandisk/contact-us/