04/03/2017
Same problem happend to me just now.
SanDisk customer support was helpless.
The level 1 and Level 2 tech didn’t even know about re-naming a file. At every step, they only read from a script.
Re-installing the executable did NOTHING.
After the PW, the same error message came up (EVERY time): " Invalid path in archive"
Loading different versions of the SecureAccess did nothing.
(then they tried to blame the version difference on me).
Three hours of my life never to get back.
At the end, all they said was “sorry for the inconvenience” and 60 GB of encrypted data blown to electron dust.
All they cared about was the USB drive worked, and since Encryptstick wrote the software, SanDIsk is incapable of supporting it.
Come on guys: software can be fixed !!
