02-09-2014 04:36 PM
Secureaccess came with the newly purchased memory stick. Set up and initial encryption went with no glitches but since then as soon as the cursor clicks the file in the vault, secure access crashes.
Is there a way to restore the encrypted files ? (files transported from another memory stick , so I do not have originals on my HD .). Appreciate any suggestions, thanks in advance...
04-04-2014 10:10 AM
I've got the same problem. Files went into Secureaccess just fine, but when I try to cut or copy the files to put them into another location, the app freezes and nothing happens.
I didn't expect the Vault to be one-way only; files go in but can never leave.
07-10-2014 02:39 PM
exactly same problem i am having. all i can say for newer users of SanDisk is; do not even use this program!!! It's totally useless.
09-21-2014 01:35 PM
Dear member of SanDisk Community, welcome.
Well, friend, I'm not sure I understand your problem. Please, could you explain again?
1- To extract the file outside from My Vault, in a new folder.
2- Select, and click right in the file, which is inside of My Vault.
3- In the menu click the left button in to "save file to".
4- In the new menu, choose new folder, and then button to save.
Luck, and then you tell us, what happened, please.
Regards, Alfred. (Google translated)