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Newbie
Posts: 1
Registered: ‎02-09-2014

Can't retrieve files in Secureaccess

Secureaccess came with the newly purchased memory stick. Set up and initial encryption went with no  glitches but since then as soon as the cursor clicks the file in the vault, secure access crashes. 

Is there a way to restore the encrypted files ? (files transported from another memory stick , so I do not have originals on my HD .). Appreciate any suggestions, thanks in advance...

Newbie
Posts: 1
Registered: ‎04-04-2014

Re: Can't retrieve files in Secureaccess

I've got the same problem. Files went into Secureaccess just fine, but when I try to cut or copy the files to put them into another location, the app freezes and nothing happens.

 

I didn't expect the Vault to be one-way only; files go in but can never leave.

 

Help please!

Newbie
Posts: 1
Registered: ‎04-27-2014

Re: Can't retrieve files in Secureaccess

I'm having the same problem.  I use Windows 7 when I'm trying to retrieve my files.

WLW
Newbie
Posts: 3
Registered: ‎06-19-2014

Re: Can't retrieve files in Secureaccess

Having the same issue. NO crashing here. It wants me to set up vault again.

Newbie
Posts: 13
Registered: ‎07-10-2014

Re: Can't retrieve files in Secureaccess

exactly same problem i am having. all i can say for newer users of SanDisk is; do not even use this program!!! It's totally useless.

now i am looking for a solution to save my encrypted files that are tied by secureaccess stuff. 

c8
Newbie
Posts: 5
Registered: ‎09-21-2014

Re: Can't retrieve files in Secureaccess

 
c8
Newbie
Posts: 5
Registered: ‎09-21-2014

Re: Can't retrieve files in Secureaccess

what to do to get photos?  download them straight from camera? and forget dandisk?

c8
Newbie
Posts: 5
Registered: ‎09-21-2014

Re: Can't retrieve files in Secureaccess

im using windows 7 and also even after input of password sandisk does not adequately download but first two picsbefore screen for password comes up.  then nothing

c8
Newbie
Posts: 5
Registered: ‎09-21-2014

Re: Can't retrieve files in Secureaccess

Spoiler

Please tell me do i need to throw disk away and direct dowmload from camera to windows 7 r is there a better way?

 

:

 

SanDisk Professor
Posts: 478
Registered: ‎11-27-2013

Re: Can't retrieve files in Secureaccess

Smiley Happy   Hi c8,

 

Dear member of SanDisk Community, welcome.

 

Well, friend, I'm not sure I understand your problem. Please, could you explain again?

 

1-  To extract the file outside from My Vault, in a new folder.

2-  Select, and click right in the file, which is inside of My Vault.

3-  In the menu click the left button in to "save file to".

4-  In the new menu, choose new folder, and then button to save.

 

Luck, and then you tell us, what happened, please.

 

Regards, Alfred. (Google translated)