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Newbie
Posts: 1
Registered: ‎04-29-2015

Re: Can't retrieve files in Secureaccess

Had a similar problem when I was trying to drag large files or group of files from Vault to a choosen folder in My Computer listings. Using Cacho's instructions worked and prevented SecurAccess from going non responsive. So I would suggest you avoid and drag drop situations with groups of information over 1GB or so.

Newbie
Posts: 1
Registered: ‎06-03-2015

Re: Can't retrieve files in Secureaccess

I think we all can forget about SecureAccess 2.0, not even SanDisk Online Support or Global Customer Care could help.

 

Bought a flash drive on 17-may-2015 and on 18-may-2015, I am locked out of y data. Even with all recommended steps and correct password, there is no way to see my data. All I can confirm is it is encrypted and is still in the vault.

 

I don't think I will buy or recommend client to buy any SanDisk Products after this type of incident. I can't access my Invoices, Quotation, Proposal andclients' data.

 

Just a word SORRY and put an end to their support. And we consumer lost our valuable information and lost of potential clients and Invoices with no where to seek help.

 

What type of support is this?

 

</Quote>

Thank you very much for your waiting.
 
Please be informed that if you have clicked "backup" button before, you may try to click "recover" button to get the data back. Moreover, you may try to re-download the Secure Access and put the original Vault (with encrypted data inside this file) inside the USB root directly and then run the software by original password to see if you can get your data back. 
 
Here is the download link:
 
SanDisk SecureAccess 2.0 support information and download page:
 
If the above suggestions cannot help you recover your data, then there is not method to get your data back. We are really sorry for this. SanDisk does not provide data recovery services.
 
We always remain at your service. Again, we apologize for your lose and thank you very much for your kind understanding and cooperation. 
 
Best regards,
Vivian W.
SanDisk Global Customer Care
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Newbie
Posts: 1
Registered: ‎08-05-2015

Re: Can't retrieve files in Secureaccess

THIS IS EXTREMELY UNWIELDLY.   And completely undocumented in the software.   We expected drag-&-drop capability; apparently that is beyond the capability of your software.

Highlighted
Newbie
Posts: 1
Registered: ‎03-19-2017

Re: Can't retrieve files in Secureaccess

As the subject says, my work is locked in the "Secure Vault", files needed for completion of a book. I notice many customers have this problem. Please help! Joanne T., New Mexico USA