Can't retrieve files in Secureaccess

:smiley:   Hi c8,

Dear member of SanDisk Community, welcome.

Well, friend, I’m not sure I understand your problem. Please, could you explain again?

1 -  To extract the file outside from My Vault, in a new folder.

2-   Select, and click right in the file, which is inside of My Vault.

3-   In the menu click the left button in to “save file to”.

4 -  In the new menu, choose new folder, and then button to save.

Luck, and then you tell us, what happened, please.

Regards, Alfred. (Google translated)