SMART Tests not completing - status code 27

[chatz]

Hi,

I have not provided you with any information about this new drive!

Other people are experiencing  this problem, check your forums.

Not really happy your responce

On 18/09/2016 12:27, “SanDisk® Global Customer Care” wrote:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 21 days. Thank you for allowing us to be of service to you. Subject SMART Tests not completing - status code 27 Discussion Thread Response Via Email (Sally H.) 09/18/2016 02:27 PM Dear Mr. Chattaway, I understand that you have not been able to complete the SMART extended test on your new Solid State Drive as you get a status code 27. I would like to inform you that we have checked the provided information and your drive seems to be functioning as normal, if you do not observe any errors in usage you can use it with ease. You can try connecting the SSD to another SATA/USB port and see if that helps in completing the SMART test. As an alternative, you can use Crystal Disk Info to run a SMART report so you will be assured that your drive is healthy. Please let us know should you require further assistance. We remain at your service. Best regards, Sally H. SanDisk® Global Customer Care Auto-Response 09/16/2016 11:50 AM Dear Stephen, Thank you for contacting SanDisk® Global Customer Care. You should receive an email response from a SanDisk® Global Customer Care Representative within 2 business days. If you have not received the response within this time frame, please check your SPAM/Junk/Promotions folder for emails from SanDisk® Global Customer Care. Please also add our email address as a trusted sender. You can also check your case history and updates via your "My SanDisk". http://kb.sandisk.com Best Regards, SanDisk® Global Customer Care The following answers below might help you immediately. (Answers open in a separate window.) Answer Link: SanDisk Retail Product Warranty Answer Link: SSD Dashboard User Manual Answer Link: Does the SanDisk SSD Dashboard support RAID configuration for Marvell controller? Answer Link: How to receive text message notifications via SSD Dashboard Answer Link: SSD Dashboard minimum system requirements Answer Link: SanDisk SSD Dashboard Support Information Customer By Web Form (Stephen Chattaway) 09/16/2016 11:50 AM Hi, Just recived a replacement 480G SSD Plus drive yesterday but will not complete the long SMART test? The one I sent back would complete both tests OK - RMA for SSD Plus 240G [Incident:160818-000010] Any help would be appriciated