09-15-2016 08:51 AM
Just recived a replacement 480G SSD Plus drive yesterday but will not complete the long SMART test?
The one I sent back would complete both tests OK
Any help would be appriciated
Solved! Go to Solution.
09-16-2016 12:14 AM
if this is the replacement drive and still has an issue with it i would recommend contacting sandisk directly in order to invastigate the issue and check also the system where the drive is being used
here you can send them an email direclty
09-18-2016 04:52 AM
I have not provided you with any information about this new drive!
Other people are experiencing this problem, check your forums.
Not really happy your responce
On 18/09/2016 12:27, "SanDisk® Global Customer Care" wrote:
09-19-2016 02:06 AM
i would say that something else might causing this smart status on the drive and since sandisk confirms that the drive is not faulty you will need to check what else is missing.
maybe it is power related and they are right with the solution to try on another port?
09-19-2016 03:43 AM
As I previously stated I have not given Sandisk any information, so customer services are assuming it's OK.
It's a bit bad that a brand new replacement SSD can't run an extended self test through Sandisk's own software
unfortunally I only have one port
09-19-2016 04:33 AM
it might be due to a hardware issue that the software cannot complete the test since the sata commands go from the software throught the cables to the port and ssd itself. so if one of these points have an issue, that might cause this error to appear.
09-19-2016 05:20 AM
As prviously stated the SSD I sent back to Sandisk would complete both tests with no problem.
My hardware or image of my O/S has not changed since install the new SSD.
09-19-2016 05:36 AM
so in that case i would recommend providing all this information to sandisk so they can check with their engineers what could be the cause of the issue in that case. maybe the firmware of the drive is different now that caused this issue to appear