03-16-2017 11:58 PM
Customer experienced a storage device down, which was caused by a known bug for firmware of SSD on the storage.
Known bug summary: Storage device goes to Down if the device is running more than 700 days without interruption. manufacturer: Micron Technology, Inc.
Cause ue to a firmware bug for SSD named "P400m"
What customer requests:
Then, customer would like us to look into and make sure if Actifio products have the same/similar/possible bug with the above case or not. Note: We assume that the
SSD is model - "SAN Disk SDLKAC6M" with 800G in this customer's machine.
Just in case, kindy cross check it and proceed investigation.