A110 - Hard resetting link after SSD firmware upgrade

System : HP Omen 15-5003nl
OS:   Linux Elementary Freya 0.3.2 64bit (and Windows 10 64bit)

SSD: SanDisk A110 SD6PP4M-256GB-1006

SSD Firmware: A200906

Kernel: 3.19.0-58-generic and 4.4.6-040406-generic

I recently upgraded my SSD firmware and it fixed a serious ahcpi freeze bug on Windows partition (http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Omen-system-hangs/td-p/4990788). Sometimes the system freezed some seconds with Linux OS too, so I hoped to resolve all problems with this new firmware.

On the contrary, now my dmesg is full of:

5/4/2016 00:40:26 Dago kernel [322.113563] ata5.00: exception Emask 0x10 SAct 0x20000000 SErr 0x50000 action 0xe frozen 5/4/2016 00:40:26 Dago kernel [322.113567] ata5.00: irq\_stat 0x00400000, PHY RDY changed 5/4/2016 00:40:26 Dago kernel [322.113569] ata5: SError: { PHYRdyChg CommWake } 5/4/2016 00:40:26 Dago kernel [322.113572] ata5.00: failed command: WRITE FPDMA QUEUED 5/4/2016 00:40:26 Dago kernel [322.113575] ata5.00: cmd 61/48:e8:00:3e:7e/01:00:16:00:00/40 tag 29 ncq 167936 out 5/4/2016 00:40:26 Dago kernel [322.113575] res 40/00:e4:00:f7:32/00:00:19:00:00/40 Emask 0x10 (ATA bus error) 5/4/2016 00:40:26 Dago kernel [322.113577] ata5.00: status: { DRDY } 5/4/2016 00:40:26 Dago kernel [322.113580] ata5: hard resetting link 5/4/2016 00:40:27 Dago kernel [322.838234] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310) 5/4/2016 00:40:27 Dago kernel [322.839183] ata5.00: configured for UDMA/33 5/4/2016 00:40:27 Dago kernel [322.839247] ata5: EH complete 

209 errors in 20minutes.

I did a system ssd check and no errors are found. This is my smartctl log:

smartctl 6.2 2013-07-26 r3841 [x86\_64-linux-4.1.0-040100-generic] (local build) Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Device Model: SanDisk SD6PP4M-256G-1006 Serial Number: 144042400840 LU WWN Device Id: 5 001b44 c952d9848 Firmware Version: A200906 User Capacity: 256.060.514.304 bytes [256 GB] Sector Size: 512 bytes logical/physical Rotation Rate: Solid State Device Device is: Not in smartctl database [for details use: -P showall] ATA Version is: ACS-2, ATA8-ACS T13/1699-D revision 6 SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Tue Apr 5 00:45:00 2016 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x82) Offline data collection activity was completed without error. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 120) seconds. Offline data collection capabilities: (0x53) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. No Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 21) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE\_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN\_FAILED RAW\_VALUE 1 Raw\_Read\_Error\_Rate 0x002f 100 100 002 Pre-fail Always - 0 5 Reallocated\_Sector\_Ct 0x0033 100 100 005 Pre-fail Always - 0 9 Power\_On\_Hours 0x0032 095 095 --- Old\_age Always - 2351 12 Power\_Cycle\_Count 0x0032 100 100 --- Old\_age Always - 535 170 Unknown\_Attribute 0x0033 100 100 010 Pre-fail Always - 0 171 Unknown\_Attribute 0x0032 100 100 --- Old\_age Always - 0 172 Unknown\_Attribute 0x0032 100 100 --- Old\_age Always - 0 173 Unknown\_Attribute 0x0033 099 099 005 Pre-fail Always - 154626949121 174 Unknown\_Attribute 0x0032 100 100 --- Old\_age Always - 47 183 Runtime\_Bad\_Block 0x0032 253 253 --- Old\_age Always - 0 184 End-to-End\_Error 0x0033 100 100 097 Pre-fail Always - 0 187 Reported\_Uncorrect 0x0032 100 100 --- Old\_age Always - 0 188 Command\_Timeout 0x0032 070 002 --- Old\_age Always - 870 190 Airflow\_Temperature\_Cel 0x0022 051 025 014 Old\_age Always - 49 196 Reallocated\_Event\_Count 0x0032 100 100 --- Old\_age Always - 0 199 UDMA\_CRC\_Error\_Count 0x0032 100 100 --- Old\_age Always - 0 243 Unknown\_Attribute 0x0032 100 100 --- Old\_age Always - 517979766784 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test\_Description Status Remaining LifeTime(hours) LBA\_of\_first\_error # 1 Short offline Completed without error 00% 2348 - # 2 Short offline Completed without error 00% 2330 - # 3 Short offline Completed without error 00% 2311 - # 4 Short offline Completed without error 00% 2260 - # 5 Short offline Completed without error 00% 2231 - # 6 Short offline Completed without error 00% 2204 - # 7 Short offline Completed without error 00% 2163 - # 8 Short offline Completed without error 00% 2105 - # 9 Short offline Completed without error 00% 2023 - #10 Short offline Completed without error 00% 1995 - #11 Short offline Completed without error 00% 1976 - #12 Short offline Completed without error 00% 1905 - #13 Extended offline Interrupted (host reset) 00% 1894 - #14 Short offline Completed without error 00% 1893 - #15 Extended offline Completed without error 00% 1893 - #16 Short offline Completed without error 00% 1892 - #17 Extended offline Completed without error 00% 1892 - #18 Short offline Completed without error 00% 1891 - #19 Extended offline Completed without error 00% 1891 - #20 Short offline Completed without error 00% 1890 - #21 Extended offline Completed without error 00% 1889 - SMART Selective self-test log data structure revision number 1 SPAN MIN\_LBA MAX\_LBA CURRENT\_TEST\_STATUS 1 0 0 Not\_testing 2 0 0 Not\_testing 3 0 0 Not\_testing 4 0 0 Not\_testing 5 0 0 Not\_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.

Speed test:

sudo hdparm -Tt /dev/sda /dev/sda: Timing cached reads: 19958 MB in 2.00 seconds = 9990.47 MB/sec Timing buffered disk reads: 1782 MB in 3.00 seconds = 593.55 MB/sec

I tried several kernels (4.0.5, 4.0.9, 4.1.0, 4.4, 4.5) without success. Should I report this bug somewhere else? Where? Have you some suggestions?

Hello, you can report this issue to hp also to see if they have any suggestions that you can try with the ssd

Do they offer support for linux systems too? In Windows 10 I can’t see any SSD errors to report.
Have you got a direct contact?

Hello, 

you can try the following link:

http://support.hp.com/us-en?openCLC=true

I will try even if I expect a reply like “We don’t offer support for not-WIndows systems”.

I discover that dmesg errors show only with AC power plug plugged in.

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